Serial Number Tracking

No more spreadsheets for tracking product serial numbers

Track high-value products individually for warranty and return management.

Try it free for 14 days

Trace individual products

No more keeping product serial numbers in a spreadsheet and manually cross-referencing it – track and trace all your products in an instant with Unleashed.

  • Easy set up
    Set serial numbers to your products when you initially set them up in Unleashed.
  • Manage inventory with First-In, First-Out
    Ensure the goods you first bought are the first to be sold. Assign individual products to each sale by date purchased manually, or let Unleashed pick the oldest stock first.

Unique product identification

Record any unique identification number for a product, whether it’s an ISBN for a book or an IMEI for a phone.

  • Easily report on your products
    Report on products with serial numbers by their warehouse, availability, product code and more, for in-depth insight into your stock with serial numbers.
  • Document serial numbers at sale
    Choose which serial numbers to assign to the sale of your products, and include these serial numbers on ship notes or sales invoices, so you and your customer have a reference.

Compliance requirements

Ensure your products can be traced quickly and easily for quality and compliance purposes. Serial number tracking means the information you need is right there when you need it.


Manage returns and warranties

Keep accurate records of each serial number; the customer it was sold to, and the supplier it originated from. Ensure all returns originated from your inventory to begin with, and you’re reliably managing warranties for items you sold.

  • Speed up warning and recall processes
    Unleashed’s serial number tracking means you can quickly and easily identify the lifecycle of your product to ensure you are meeting compliance and warranty requirements in your industry.

Serial Number Tracking FAQ

Contact us today if you have more questions about how Serial Number Tracking can work for your business.

  • Can I change the serial number if it was incorrectly entered?

    Unfortunately, you cannot edit a serial number, however you can remove and add the product with the incorrect serial number. You can do this by creating a stock adjustment to remove the incorrect serialized product and then adding the product in again with the correct serial number using a stock adjustment.

  • How can I recall a product?

    There is no specific feature to execute a product recall. But you can recall the item manually by using the credit feature. This is located under the Sales > Credits > Add Credit. This will allow you to choose the sales invoice or part of the sales invoice that you wish to credit. You will need to select return and using the Reason tab you can specify the reason for the recall.

  • Can I track the serial numbers in the manufacturing process?

    Yes, this can be done by using the product master record. In this page, you can select the option to serialize or batch track the product. You can serialize both the component product as well as the assembled product. When tracking by serial number, the serial number for each product needs to be entered in assembly.

  • Can I include the serial numbers on the Invoice given to our customers?

    Yes, you can. Unleashed automatically displays the serial numbers for the invoiced items on the second page of the sales invoice.


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