Rutuja was so helpful and patient with us!
Rutuja our customer service consultant was so helpful guiding us through the Unleashed transition process. We had many internal processes to overcome…
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$99
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$239
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
1,245 reviews
Showing our favourite reviews
Based on
1,245 reviews
Claudiu helped us with the software he…
Claudiu helped us with the software he was great
Five Stars for Unleashed and Ebad's Support
We have been using Unleashed for a few weeks now, and the entire setup process has been seamless. After trying other inventory systems, it has been r…
Customer Service was great
Customer Service was great, I had a lot of questions going into the session with Claudiu. He answered about 90% of them in the call and got back to m…
The support that I got throught the onboarding process
The support that I got throught the onboarding process from Jue Marsden was very informative and helpful. It made the whole process of changing from…
Excellent Support Throughout the Integration Process
Ebad assisted me patiently and was extremely helpful throughout the integration of Unleashed with QuickBooks. He explained everything clearly, resolv…
Communication is excellent
Ruxandra Brezga has always been a massive help for my company. We have 2 separate companies for Prospect CRM, Unleashed & Mintsoft at one point. Ruxa…
Unleashed and their support team
We've been using Unleashed for our inventory management, and it's been a fantastic solution for our business. The software is intuitive, reliable, an…
Ebad has been extremely helpful and…
Ebad has been extremely helpful and supportive throughout our onboarding process. He was always available to answer our questions, provide guidance, …
Setup of Unleashed
We recently setup Unleashed from scratch. We found Tasmin and her team very helpful and supportive all the way through the process. Would have no pro…
Radu has been excellent throughout our…
Radu has been excellent throughout our onboarding experience with Unleashed. He has been responsive, patient, and very clear in explaining the system…
Claudiu was super helpful and knowledgeable!
Claudiu helped me with a solution that was causing bottlenecks in planning. He gave me a solution to get around bulk updating the Assembly By date to…
Great experience
Ebad Ismail was a great assistance in helping us getting this system up and running for our client. He was able to help us understand the process and…
A Positive Onboarding Experience
We've had a great experience with the onboarding process so far. Ebad has been extremely responsive, knowledgeable, and always willing to help with a…
Claudiu has been a great help in our…
Claudiu has been a great help in our early days of Unleashed.
A great product with outstanding support
Unleashed has been a great solution for our company. We had outgrown any ERP-like features offered by our accounting software and were using in-house…
Stanwell Technic Onboarding Review
We've just completed our onboarding with Riley and really appreciate all his support. Unleashed can sometimes feel more complicated than it needs to…
Great software and excellent onboarding team
I am really happy with the experience we had with Unleashed. The software provides us with a great stock and costing management, allowing us to monit…
Outstanding Onboarding Experience with Ian Blaydes at Unleashed
Our onboarding experience with Unleashed has been outstanding, thanks to our consultant Ian Blaydes. He took the time to understand our complex busin…
Ashton Hicks is very knowlegable and…
Ashton Hicks is very knowlegable and very helpful in guiding us through o setup in Unleahsed
Alicia Lineham was super helpful
Alicia Lineham was super helpful. All the Unleashed people I have spoken to recently have, Amy and Rob too
Simplistic
Simplistic - in the best way Learning any new software can feel overwhelming, but Unleashed Software made the process as simple as possible. The abi…
Service is Great
The application is very well done, but the best part is the support. if something changes during a upgrade and you need assistance they are always r…
Aston was very patient and excellent…
Aston was very patient and excellent throughout the account transfer and training sessions. He explained every feature clearly and helped me understa…
Ashton has been extremely helpful with…
Ashton has been extremely helpful with our onboarding and very clear with his instructions. He is knowledgable and efficient, answering all questions…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
