Ruxandra has been really helpful with…
Ruxandra has been really helpful with our Unleashed Queries so far. Unfortunately some changes we need are not yet developed or we need to request up…
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
989 reviews
Showing our favourite reviews
Based on
989 reviews
Everyone was very helpful and…
Everyone was very helpful and informative. Ruxandra made sure we were well looked after
Ruxandra Brezga
Ruxandra Brezga Is always providing well thought out answer to the questions and providing alternative solutions.
Great bit of kit
Great bit of kit, specifically the warehousing functionality. Ian Blaydes our onboarded did great work in helping us get the system fine tuned for ou…
Great tech support - very friendly. Just a little bit delayed at times.
We’ve had a great experience overall with Unleashed. The platform is robust and well-suited to our growing business needs. When we encountered issues…
Great Customer Support & Insight
We have been using the Unleashed system for over 3 years but we wanted to get more of an insight on how Unleashed could work better for us. I receive…
I worked with Rutuja..
I worked with Rutuja... wow it made the onboarding process pretty darn seem less. I was quoted $12,000 to move to Cin7... 3 x 1 hour sessions was all…
The support had been great
The support had been great, and the software is serving its purpose.
Volunteer run Charity onboards Unleashed
We're a Charity run by volunteers but launching an e-commerce Social Enterprise soon, so having an Inventory software program that linked with Shopif…
Highly Recommend, Great Software and People
We signed up to Unleashed on 7th April, we were fully implemented and live by 1st June. Josie Payne (sales consultant) and Riley Robinson-Rattle (onb…
Ruxandra was perfect
Ruxandra was perfect. Arranging the BI meeting, hosting and answering my questions until your BI team lead arrived. Excellent service
Solid and trustworthy
Solid and trustworthy - recommend!
A Great Experience
Our whole onboarding and system set-up with the Unleashed team was seamless. Ebad was a great advisor for us and was able to promptly answer any and …
Amazing Service
Nurfatin provided a great customer service experience, being personal and professional at the same time. The problem was resolved quickly by her and …
Roofing Supply Centre Experience with unleashed
Here at Roofing Supply Centre we are happy to say we would recommend unleashed to anyone needing a user friendly, quick to set up, in depth stock sys…
Helpful and engaging…
A helpful and engaging attitude to try and resolve the issues we have. There is a degree of refreshing honesty I appreciate, and no sign of feeling t…
Great support
Alicia was very helpful. Followed up with multiple helpful videos she personally recorded & was very understanding and solution focused despite all t…
Bogdan is a great tutor
Bogdan is a great tutor, he is patient and informative and seems to be an expert in his field (which is perfect as we are definitely not that ;)) Soo…
Sam Cain
Sam Cain has been a complete star in helping me with my issue. His patience and knowledge has been superb. I could not have asked for more. Thanky…
Ebad has been amazing
Ebad has been a great help in onboarding our Company in Unleashed. He replies fast with our queries and guided us step by step throughout the process…
Ruxandra has been extremely helpful in…
Ruxandra has been extremely helpful in building my company's relationship with Unleashed. She is knowledgeable, and where there have been gaps, she h…
Onboarding with Ashton
Ashton made the onboarding experience so easy. He was thorough in his training sessions and was always happy to answer any questions that I had - whi…
Claudiu was very helpful and…
Claudiu was very helpful and understanding. He listened to our concerns and gave quick feedback on the issues we raised.
Ian was an excellent onboarding…
Ian was an excellent onboarding consultant, he clearly explained how to use Unleashed and was always on hand to answer any questions I had.
Unleashed software and its support are…
Unleashed software and its support are so good.
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
