Cin7 Reviews: Features, Strengths & Criticisms

• Looking for a Cin7 alternative? Compare Unleashed and Cin7 here

Cin7 Core Features and Capabilities

Cin7 Omni is designed as an all-in-one inventory, order and channel management platform for product-based businesses. Based on aggregated user commentary, documentation and platform behaviour, the following represent its core functional capabilities (supported secondarily by review evidence when relevant): 

Inventory & Order Management

• Centralised control of stock across multiple locations and channels. 

• Automated stock updates, purchasing and order routing. 

Multi-Channel & Marketplace Connectivity

• Integration with Shopify, Amazon, and major online marketplaces.  

• Intended real-time syncing between sales channels and warehouse operations 

Point-of-Sales & B2B Functionality

• Built-in POS tools for retail operations 

• B2B ordering tools designed to streamline wholesale workflow.  

Data, Reporting & Financials Integrations

• Native integrations with accounting platforms like Xero and QuickBooks.  

• Product, sales and operational reporting based on consolidated business data.

Automation & Workflow Efficiency

• Automated barcode scanning and reduced manual input.  

• Streamlined order handling processes, enabling fewer staff to manage higher order volumes.

Cin7: Key Strengths and User Criticisms

Key Strengths (Pros of Cin7)

Robust multi-channel sync & inventory tools

• Users consistently praise the platform’s ability to centralise inventory, orders, and channel data.

Customer Review: Inventory Management Made Easy [5 stars]

Review by Sue:

"Managing inventory, sales and other business practices on one platform is a game-changer."

Barcode & automation features improve efficiency

• Automated barcode scanning, reduced manual data entry, and faster fulfilment are frequently highlighted as high-value features.

Customer Review: Great for Inventory Management [5 stars] 

Review by Dari Anna:

"One aspect of CIN7 that I truly appreciate is its integrated barcode scanning system. It has made stock management and order fulfilment significantly more efficient and accurate. The time saved on manual data entry has been redirected to focus on customer service and growing my business. Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily available and responsive. Their dedication to ensuring a smooth experience for their users is truly commendable."

Workflow streamlining for growing businesses

• Multiple users describe substantial operational improvement and a reduction in administrative workload.

Customer Review: Aman Solanki [5 stars]

Review by James:

• Note: Aman in the review title is the name of a Cin7 customer support staff member who is praised for delivering excellent service. 

"Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things! [Onboarding staff member Aman Solanki provided] truly, truly incredible customer service."

Key User Criticisms (Cons of CIN7) 

Inconsistent customer support 

• The single most common complaint is slow, unavailable, or unresponsive support.

Customer Review: Best of the worst, not so sure? [1 star]

 Review by an anonymous verified reviewer in the manufacturing industry (Full review):

• What do you like best about Cin7 Omni? Options and features available on the platform, just don't all work. 
• What do you dislike about Cin7 Omni? Integrating with Cin7 has cost my team hours of extra time we never get back. The system breaks often, stops syncing to major platforms, has long delays when putting in or using data, and erases CRM files all the time.
• What problems is Cin7 Omni solving, and how is that benefiting you? They solve having everything in one place, but it does not make any of the features "easy" - I am convinced this platform is made by people who have never actually worked in commerce or retail in their lives.

Customer Review: Pathetic [1 star]

Review by Marnie (Full review): 

• Comments: Horrible. Their customer support was weak originally; now it is nonexistent. There used to be phone support that they have now removed, an email support ticket system that no one responds to and a live chat that is always unavailable. 

• Pros: The system is full of bugs, and customer support does not exist. Avoid Cin7 at all costs! 

• Cons: Customer support and their management of SOH levels

System bugs, sync failures & data issues 

• Users frequently report errors in inventory syncing, integration issues and system instability.

Challenging or prolonged onboarding

• Some users describe lengthy onboarding processes and difficulty getting prompt help. 

Customer Review: Theoretically a good service [2 stars]

Reviewed by Total Saddle Fit:

"Theoretically, a good service, except it breaks frequently. Randomly, it won't push inventory to Shopify or Amazon. Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple of years ago, they had a live chat, but took that away. The last problem is the onboarding process. It is about a 3-hour process, but they drag it into a 4-week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too."

Limited reliability for complex ops 

• A recurring theme is that complex businesses experience more missed expectations: inaccurate stock levels, broken integration and data discrepancies.

Customer Review: Worst Inventory System - RUN [1 star] 

Review by Michael:

• Comments: Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product 

• Pros: Cin7 promises to do all the things you need 

• Cons: Cin7 has bugs throughout the system, and the support is nonexistent to the point that you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support. 

• Alternatives Considered: MYOB Advanced Manufacturing, NetSuite and SAP Business One 

• Reasons for Choosing Cin7 Omni: We needed a system that we could rely on and an existing support system 

• Switched From: MYOB Advanced Manufacturing 

• Reasons for Switching to Cin7 Omni: Price and Functionality looked great, but the reality on the inside has been a horrible experience. 

What are the themes in Cin7’s reviews?

Taking a balanced view of Cin7 Omni’s reviews, it seems clear that something serious is happening at the company. Trawling through reviews from four to five years ago there are many glowing testimonials and 5-star ratings from happy users.

However, it’s not difficult to find reviews of users having problems with CIN7. From integration issues to lengthy support issues, CIN7 users have had a difficult time navigating their inventory management software.

Why is this happening?

Without an inside view of the company it’s impossible to know exactly why Cin7 has been the subject of such negative feedback recently.

Software as a Service is a high-growth field, and it's possible that for a time Cin7's ability to sell its product outstripped its ability to onboard and support its new customers.

Are you looking for a Cin7 alternative?

Unleashed is an excellent option. Compare the two systems here – or book a free consultation with an Unleashed expert here.