Had a call with Patricia regards…
Had a call with Patricia regards purchasing and freight costs - was very helpful and also was quick to respond
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$79
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$229
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in NZ Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Number of people permitted to contact support
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2728 annually or $229 per month (annual commitment)
01
dd
Excellent
Based on
1,288 reviews
Showing our favourite reviews
Based on
1,288 reviews
Dee was absolutely a superstar with our…
Dee was absolutely a superstar with our Customer migration issue! Thank You
Outstanding support — went above and beyond to fix our inventory backlog
We've been using Unleashed for our inventory/ERP and had a fairly complex issue with backordered sales orders and auto-assembly batch allocation acro…
Tasmin was outstanding
Tasmin was outstanding. She was an absolute pleasure to deal with, always friendly, approachable, and willing to help. Her professionalism and positi…
We migrated to unleashed from another…
We migrated to unleashed from another system and it's working great. Notably, the onboarding from Lottie Perry-Evans was superb - she couldn't have b…
Quick response
Naurah quickly responded and resolved the issue. It was clearly described.
Syaiful is very professional and…
Syaiful is very professional and helpful. I am very happy for the support. The experience gave me more confident to continue using Unleashed.
Patricia understood our issue well and…
Patricia understood our issue well and provided good advice on our call.
Thorough software
Thorough software. Ebad was great to onboard.
A positive solution
As a long time customer a recent restructure of subscription options and pricing presented some challenges, but the customer service team were very h…
Unleashed Good Choice
We chose unleashed after doing a lot of research on what could provide what we needed. What we didn't know was how good the onboarding process was w…
Ebad was Amazing
Ebad was Amazing. He supported us and explained everything really well. Our business is much better to manage now that Unleashed is in place.
Excellent guidance and support
Anytime I have had an issue, the AI help has been excellent, and when I needed a human they were also very helpful. Makes the whole experience great.
Rutuja took time to understand our…
Rutuja took time to understand our needs and helped us considerably moving forward. She is a pleasure to deal with
Unleashed Training
We have now had our second Q&A Training session with Alicia Lineham. 30Mt sessions are just not enough when you sit with Alicia. We not only had all …
Very helpful
Very helpful, patient and knowledgeable about the product.
I was really pleased with Syafiq's…
I was really pleased with Syafiq's clear instructions to help me navigate some issues I had with the integration between UL and Shopify. He was terr…
Great System & Support
Unleashed has really helped us streamline our inventory management and keep everything in one place. It makes it much easier to track stock, manage p…
Riley and Claudiu were helpful and…
Riley and Claudiu were helpful and helped resolve a lot of the questions we had. We look forward to trialing the WMS soon.
Unleashed - easy to use and efficient
Really like Unleashed - very easy to use as ERP systems go and Claudiu helped me solve an issue promptly. I always get the help and answers I need qu…
Patient, technical support that actually solved the problem
We recently ran into a persistent 403 error when trying to authenticate POST requests to the Unleashed API for a custom purchase order automation. Th…
We’ve loved working with Unleashed
We’ve loved working with Unleashed. The inventory system has worked extremely well for our business, and Aida and the team have always been incredibl…
Super friendly
Super friendly, helpful, fast responses, great communication. Aida is genuinely cared about helping. Thank you!
Amazing service
Amazing service! My question and requests were sorted out in minutes.
Great software, great support!
We recently made the switch to Unleashed Software from MYOB Acumatica, and while we've only just gone live this week, we're already seeing huge impro…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
