Roofing Supply Centre Experience with unleashed
Here at Roofing Supply Centre we are happy to say we would recommend unleashed to anyone needing a user friendly, quick to set up, in depth stock sys…
Based on your location, all prices are in NZ Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2728 annually or $229 per month (annual commitment)
01
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Excellent
Based on
974 reviews
Showing our favourite reviews
Based on
974 reviews
Helpful and engaging…
A helpful and engaging attitude to try and resolve the issues we have. There is a degree of refreshing honesty I appreciate, and no sign of feeling t…
Great support
Alicia was very helpful. Followed up with multiple helpful videos she personally recorded & was very understanding and solution focused despite all t…
Bogdan is a great tutor
Bogdan is a great tutor, he is patient and informative and seems to be an expert in his field (which is perfect as we are definitely not that ;)) Soo…
Sam Cain
Sam Cain has been a complete star in helping me with my issue. His patience and knowledge has been superb. I could not have asked for more. Thanky…
Ebad has been amazing
Ebad has been a great help in onboarding our Company in Unleashed. He replies fast with our queries and guided us step by step throughout the process…
Ruxandra has been extremely helpful in…
Ruxandra has been extremely helpful in building my company's relationship with Unleashed. She is knowledgeable, and where there have been gaps, she h…
Onboarding with Ashton
Ashton made the onboarding experience so easy. He was thorough in his training sessions and was always happy to answer any questions that I had - whi…
Claudiu was very helpful and…
Claudiu was very helpful and understanding. He listened to our concerns and gave quick feedback on the issues we raised.
Ian was an excellent onboarding…
Ian was an excellent onboarding consultant, he clearly explained how to use Unleashed and was always on hand to answer any questions I had.
Unleashed software and its support are…
Unleashed software and its support are so good.
The onboarding process was very…
The onboarding process was very streamlined. Charlotte was able to help us all the way through and was very patient when we had some delays on our en…
I would like to take a moment to…
I would like to take a moment to express my sincere appreciation for Isaiah's outstanding support during my journey with Unleashed. His patience and …
Unleashed - CX
Ruxandra has been a great support in coordinating our use of Unleashed, helping us connect with the right people to maximise its value. She’s been co…
excellent and attentive support experience with Alicia
Alicia has been a fantastic support. She's not only knowledgeable and efficient, but also attentive — always remembering the details and following up…
Alicia at Unleashed was amazing!
Alicia at Unleashed was amazing! She was incredibly patient, knowledgeable, and genuinely committed to making sure the issue was properly understood …
All our clients who have moved to Xero…
All our clients who have moved to Xero and using Unleashed have always praised the system. Their support is great, always there to help you or your c…
Jue has been amazing assisting in our…
Jue has been amazing assisting in our change over from Cin7 to Unleashed. We have now been using for nearly 2 months and it has been great. Have a …
Ruxandra Brezga has been proactively…
Ruxandra Brezga has been proactively solving our enquiries with fast response time, thumbs up!
Ruxandra is very professional and…
Ruxandra is very professional and helpful
We recently transitioned to a new…
We recently transitioned to a new warehouse and decided to use the Unleashed Software as our main go-to system, and I can confidently say that Jue, o…
Brilliant support
Jue has been very helpful assisting us work through our issues post implementation. She has been patient, replied very promptly, and as a result we …
My experience has been positive so far
My experience has been positive so far. Bogdan has been patient and helpful as we've worked through the unique use case that I have for unleashed, he…
Dabby was great!
Dabby was great! Resolved the issue and was very communicative!
Thanks Ebad
Unleashed was being used by the business we purchased but was very new to us. Ebad has been helping us with the transition and has been patient in ex…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
