Brilliant and educational service from Access
Had a great session earlier this week with Access. Alicia, Richard and the team were brilliant. Super helpful, informative and patient! The follow up…
Based on your location, all prices are in NZ Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2728 annually or $229 per month (annual commitment)
01
dd
Excellent
Based on
1,191 reviews
Showing our favourite reviews
Based on
1,191 reviews
Ruxandra was very helpful
Ruxandra was very helpful in answering my questions, and also finding others who could assist when it was out of her areas of expertise. She was very…
aida was fast and efficient for my…
aida was fast and efficient for my help, thanks again.
Excellent software
Excellent software. My company used it for over 14 years. Very efficient and continually upgrading options. Highly recommend.
Unleashed - smart and simple
Unleashed provides a simple solution to quite complex stock management requirements. Easy to set up with intuitive navigation. The onboarding team …
Unleashed Go Live
I worked with Ian N. Blaydes (Ian) on taking Unleashed live at our honey business. We experienced several delays and Ian was very helpful and patien…
Always resolves issues timeously.
Always resolves issues timeously.
Ruxandra; very friendly and helpful
Ruxandra is very friendly and always helpful when I need assistance
Unleashed TakeOff ✈️
End of our FlightPath onboarding, 8 weeks in to our Unleashed journey, and we're very pleased with how smooth our transition has been. Riley & Josie'…
Best customer service
Ruxandra was so efficient and willing to help. So impressed, thank you!!
Great Experience With Support
Great Experience With Support
Nuarah was fantastic
Nuarah was fantastic, knew i need to get my problem fixed and fixed fast and it was done. Great work
Many thanks to Amy who always is…
Many thanks to Amy who always is incredibly helpful and knowledgeable !!
The onboarding experience with Ian…
The onboarding experience with Ian Blaydes was seamless. Ian was friendly, knowledgable, professional, and always happy to work through any problems …
Stellar customer service
They might not have the solution that your specific business needs but they do their best to accommodate, assist and be supportive where they can whi…
I had a meeting with Ashton Hicks from…
I had a meeting with Ashton Hicks from Unleashed about our company SOH, COG, Integration and other reporting features and he was genuinely great to d…
Great platform with fantastic support
Our experience with Rutuja Jadhav and the entire Unleashed team has been superb. Right from our initial call with Unleashed, we could see that the pl…
B2B store technical issue
We thought our B2B store had technical issues where we hadn't received any orders in most of the day. The team checked our settings and confirmed the…
Rob was fantastic
Rob was fantastic! He explained the start of Unleashed in a clear and detailed way, making it easy to understand. Highly recommend his support!
Online with Unleashed!
We have recently gone live with Unleashed software. So far it seems very intuitive, and any teething issues we have experienced have been immediately…
A Great Experience Working with Rutuja Jadhav
We’ve had a great experience working with Rutuja Jadhav throughout our onboarding. She’s been incredibly helpful, responsive, and easy to work with. …
Syaiful was a great help when we needed it
Syaiful Low helped us out in transferring ownership of our Unleashed account - as always, the support provided was performed in a timely and professi…
Customer Support on the ball
Syed listened to my queries and addressed all of them, following up and making sure all was as i needed.
Highly Recommend!!
Jue was knowledgeable, reliable and willing to go above and beyond to ensure the Unleashed onboarding process went smoothly and accordingly to plan. …
Backorder Report Question
Ruxandra Brezga my unleashed contact is knowledgeable, helpful and is always happy to assist.
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
