Great Customer Service
Hanah from Unleashed provided multiple solutions and patience when it came to helping me resolve an issue I had with our document designer for our in…
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$79
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$229
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in NZ Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Number of people permitted to contact support
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2728 annually or $229 per month (annual commitment)
01
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Excellent
Based on
1,329 reviews
Showing our favourite reviews
Based on
1,329 reviews
10/10 No Notes
Unleashed answers a demand in our business that no mastermind spreadsheet could duplicate. We can see real time data around our inventory and upcomin…
Excellent
explained thing in my language, easy to understand
Great programme and service
Thorough onboarding. Easy to use. Awesome support when and where needed. Pricey however worth it if your carrying a lot of stock and lots of smaller …
Unleashed Support - Superb!
Quick, responsive, and reliable! Special thanks to Nurfatin for the rapid turnaround and fantastic support. Loving Unleashed!
Nurfatin was quick and efficient and pleasant to deal with
Nurfatin was quick and efficient, very clear and helpful to deal with.
Great online support from Nurfatin…
Great online support from Nurfatin today sorted my issues
Claudiu was very helpful and…
Claudiu was very helpful and knowledgable
Superb functionality
We are a partner with Unleashed for almost 10 years now, since 2016 I saw a growth and improvements. They really cater what is the need of the client…
Thanks Aida!
I needed advice of how to get a certain report, Aida was amazing! Super knowledgeable, friendly and fast!
Great Software for our inventory…
Great Software for our inventory system, I would highly recommend. Great service from Nurfatin.
The support provided to me by Rutuja was outstanding!
The support provided to me by Rutuja Jadhav has been amazing. She has walked me through all my inquiries effectively and shown me how to properly in…
The service provided by Josh at…
The service provided by Josh at unleashed has been fantastic from start to finished. He is very comprehensive and made the entire process simple and …
Patricia was very helpful
Patricia was very helpful. Talked through and troubleshoot the problems on Attribute.
Great Customer Service
Patricia was really helpful and answered all my questions during the call. Thank you for your help!
Unleashed is great for FMCG Businesses
Unleashed is really easy to use, the UX is superior for SME's who want a low training requirements for staff. It was easy implement for our FMCG Busi…
Troubleshooting
I had an error message and was unable to do any work for at least 20 minutes but upon putting through my ticket through my issue was resolved within …
Good onboarding setup, missing native incoterms
Moving our fabric inventory and retail stock over seemed like a nightmare. But having an onboarding rep walk through batch assemblies on a screen-sha…
Great support.
Aida was very helpful and able to resolve my issues promptly and without issue. The high level of support is greatly appreciated.
Unleashed onboarding flight path was so…
Unleashed onboarding flight path was so helpful in getting our account set up to a standard which was useable from the moment we went live. Ebad cont…
Unleashed
The Unleashed team have been fantastic to work with and has played a key role in helping me understand and get the most out of the software. I genui…
Great experience!
Dealing with the Unleashed team, from initial contact with Josie all the way through to going live with Riley, was an excellent experience. Riley wa…
Game changer!
This software has changed the game for us - its allowed us to level up our procurement and stock management. Onboarding and the teaching we received …
Naurah and the team
Naurah and the team resolved an unexpected system issue within 24hrs, and even explaining the cause and how it was resolved was satisfying, she even …
Smooth and Stress‑Free Onboarding Experience
Ian’s support during our onboarding was outstanding. He took the time to address every question, scheduled consistent check‑ins to ensure we were pro…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
