A positive solution
As a long time customer a recent restructure of subscription options and pricing presented some challenges, but the customer service team were very h…
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$79
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$229
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in AU Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Number of people permitted to contact support
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2728 annually or $229 per month (annual commitment)
01
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Excellent
Based on
1,279 reviews
Showing our favourite reviews
Based on
1,279 reviews
Unleashed Good Choice
We chose unleashed after doing a lot of research on what could provide what we needed. What we didn't know was how good the onboarding process was w…
Ebad was Amazing
Ebad was Amazing. He supported us and explained everything really well. Our business is much better to manage now that Unleashed is in place.
Excellent guidance and support
Anytime I have had an issue, the AI help has been excellent, and when I needed a human they were also very helpful. Makes the whole experience great.
Rutuja took time to understand our…
Rutuja took time to understand our needs and helped us considerably moving forward. She is a pleasure to deal with
Unleashed Training
We have now had our second Q&A Training session with Alicia Lineham. 30Mt sessions are just not enough when you sit with Alicia. We not only had all …
Very helpful
Very helpful, patient and knowledgeable about the product.
I was really pleased with Syafiq's…
I was really pleased with Syafiq's clear instructions to help me navigate some issues I had with the integration between UL and Shopify. He was terr…
Great System & Support
Unleashed has really helped us streamline our inventory management and keep everything in one place. It makes it much easier to track stock, manage p…
Riley and Claudiu were helpful and…
Riley and Claudiu were helpful and helped resolve a lot of the questions we had. We look forward to trialing the WMS soon.
Unleashed - easy to use and efficient
Really like Unleashed - very easy to use as ERP systems go and Claudiu helped me solve an issue promptly. I always get the help and answers I need qu…
Patient, technical support that actually solved the problem
We recently ran into a persistent 403 error when trying to authenticate POST requests to the Unleashed API for a custom purchase order automation. Th…
We’ve loved working with Unleashed
We’ve loved working with Unleashed. The inventory system has worked extremely well for our business, and Aida and the team have always been incredibl…
Super friendly
Super friendly, helpful, fast responses, great communication. Aida is genuinely cared about helping. Thank you!
Amazing service
Amazing service! My question and requests were sorted out in minutes.
Great software, great support!
We recently made the switch to Unleashed Software from MYOB Acumatica, and while we've only just gone live this week, we're already seeing huge impro…
The software is extremely well…
The software is extremely well developed and fits our business perfectly.
Excellent!
Moving over from our previous inventory app took some time make the leap, however we are so glad that we did. Ashton made the onboarding process sea…
Great Service
Just come back from a 4 week + hire to go into Europe, from my first contact with Paul every question by email was responded to in a very promt and a…
The support from the team was great
The support from the team was great, Jue was my go-to and she was always very supportive and never made me feel like I was asking dumb questions. The…
We had a great onboarding experience…
We had a great onboarding experience with unleashed. Any question we had was answered and problem solved. Our consultant, Ian Blaydes provided unwave…
Generally good support in listening and…
Generally good support in listening and working to a solution
Unleashed was really easy to configure…
Unleashed was really easy to configure and link into our existing Shopify store. Ebad Ismail did an excellent job of onboarding us and training the s…
The support was great and the…
The support was great and the onboarding straightforward and seamless. The process was relatively pain free and we were up and running quickly.
Naurah quickly sorted out a data issue…
Naurah quickly sorted out a data issue we had. Great communication and delivered a great result.
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
