Onboarding & support

At Unleashed we’re putting the ‘service’ back in to ‘Software as a Service’, with the best-rated onboarding and support teams in the business.

Here’s how we ensure your success through onboarding, support and training

Hands-on setup

Start an account and you’re immediately connected with your personal onboarder – a dedicated Unleashed expert who’ll work with you before, during and after your go-live to:

Simply choose an onboarding plan according to the time and training you need. We call the different options FlightPaths, and you can be confident they all share the same phenomenal service – and cost-effectiveness – that make our onboarding and support teams famous.

The onboarding support offered by Unleashed is incredible. To have access to a support agent for weeks while we got everything set up and then got using our Unleashed package was so valuable. I don't know of any other product that provides this level of care and attention for as long.
– Kerry Petrie, South Africa

A new tech stack in 9 weeks: BioGaia's story

Swedish healthcare manufacturer BioGaia came to Unleashed with a challenge: they wanted to go live with Unleashed within 9 weeks – integrating it with several other software tools. Hear how Digital Operations Manager Alexandre Goubaud describes their onboarding experience using Unleashed’s FlightPath B package. 

Play Video

Ongoing support

With some ERP systems you need to employ in-house staff to help you use the software. That’s not how we think SaaS should work!

At Unleashed we have Customer Success teams based in the UK, Australia and New Zealand to ensure you get the help you need, when you need it.

We call our support packages ‘Customer Success Plans’ and you can choose from straightforward support all the way up to premier plans.

“The customer service has been amazing, always someone there to help and resolve any issues quickly”
– Kelsey, United Kingdom

Upskill as you need

Your business is always changing – and Unleashed’s features and capabilities evolve with you.

Choose a Premier Customer Success Plan and access regular upskilling webinars and masterclasses. Or speak to our Professional Services team about in-person training days and customised sessions.

Meet our onboarding and support teams

Helpful free resources

Video Demos

Video tutorials for different workflows, industries, and roles in your business.


Support Centre

Free Unleashed knowledge base with hundreds of step-by-step articles and videos guides.


The Academy

Short-form video tutorials for all the major works flows help you and your team get set up.


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