FlightPaths are remote onboarding packages that ensure you get your Unleashed set-up right first time – and that your business benefits from its features fast. As part of your FlightPath package, you’ll be assigned a dedicated onboarding consultant who’ll work with you to achieve the right outcomes until you’re live. This service is required for all accounts.
Most popular | |||
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FlightPath ASelf-Service | FlightPath BStandard Onboarding | ||
Designed for businesses that already know how their processes fit Unleashed and are confident in self-guided onboarding. | Designed for businesses that will benefit from guided support with: mapping business processes, setting up their account, and launching their system. | ||
SUPPORT ACTIVITIES AND DELIVERY | |||
Kick-off session | |||
Onboarding consultant email support | |||
Support hours per fortnight | Up to 1hr | Up to 2hrs | |
Support type | Q&A support | Process and Q&A support | |
Managed integration support | |||
GO LIVE SUPPORT | |||
Go live support on the day | Document-based support | One-on-one support | |
Onboarding support after go live | 2 weeks | 4 weeks | |
HELP AND LEARNING RESOURCES | |||
Email support | |||
On-demand Content | |||
Access to Unleashed Academy | |||
PRICING | |||
£329 $449 one off | £629 $789 one off |
Our onboarding consultants are based in the UK, Australia and New Zealand. Your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners.
What our customers say about guided onboarding
Hozan Edwards
BWB Technologies
Josh Paterson
CJLY Ltd
KM
TrustPilot
Meet the team
Set up and get going with your Unleashed account quickly and easily with help from our team. Your dedicated Onboarding Specialist will work with you to tailor your onboarding plan for your unique business needs.
Our team is based in offices around the world – Bristol in the United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
More about FlightPaths
Can’t find your question below? Contact our team to ask a question.
Your FlightPath is designed to get you up and running with Unleashed, and we’ll support you until you go live. Our team will guide you with the key steps and activities that will take place with your onboarding, and FlightPath B is your best option for onboarding success.
What FlightPaths don’t cover is support with any activities outside of your setup and onboarding. For this, we recommend a Standard Customer Success Plan (CSP). Sign up when you subscribe and get 1 month free of Standard CSP service.
Our onboarding consultants are based in the UK, Australia and New Zealand, and your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners.
The kick-off session is a consultative planning session to understand what you need from Unleashed and how we’re going to work through the setup steps to get you there within your chosen FlightPath plan. By the end of this session, we’ll give you the first steps for getting started and we’ll have a go live plan.