FlightPaths

Get the best start to Unleashed with the right onboarding services and support

FlightPaths are remote onboarding packages that ensure you get your Unleashed set-up right first time – and that your business benefits from its features fast. As part of your FlightPath package, you’ll be assigned a dedicated onboarding consultant who’ll work with you to achieve the right outcomes until you’re live. This service is required for all accounts.

Most popular

FlightPath A

Self-Service

FlightPath B

Standard Onboarding

Designed for businesses that already know how their processes fit Unleashed and are confident in self-guided onboarding.

Designed for businesses that will benefit from guided support with: mapping business processes, setting up their account, and launching their system.

SUPPORT ACTIVITIES AND DELIVERY

Kick-off session

Onboarding consultant email support

Support hours per fortnight

Up to 1hr

Up to 2hrs

Support type

Q&A support

Process and Q&A support

Managed integration support

GO LIVE SUPPORT

Go live support on the day

Document-based support

One-on-one support

Onboarding support after go live

2 weeks

4 weeks

HELP AND LEARNING RESOURCES

Email support

On-demand Content

Access to Unleashed Academy

PRICING

$449 one off$789 one off

Our onboarding consultants are based in the UK, Australia and New Zealand. Your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners. Prices are in United States Dollars and exclude applicable taxes.

What our customers say about guided onboarding

“Brilliant onboarder – very knowledgeable. Did not lead me astray with answers .. even if it’s not what I wanted to hear. She responded to messages out of normal working hours (above and beyond expectations) and had an incredible understanding of the software package and its capabilities.”

Hozan Edwards

BWB Technologies 

“I have zero experience within the inventory software world, however, all the questions were answered fully and guided through the process explaining Unleashed and how do use within my business as best as we can.”

Josh Paterson

CJLY Ltd

“We have been having a great experience with Unleashed and setting up our rather complex manufacturing process. The team are really knowledgeable and I have been tempted to offer a few of them jobs myself!”

KM

TrustPilot

Meet the team

Set up and get going with your Unleashed account quickly and easily with help from our team. Your dedicated Onboarding Specialist will work with you to tailor your onboarding plan for your unique business needs.

Our team is based in offices around the world – Bristol in the United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.

Unleashed Team

More about FlightPaths

Can’t find your question below? Contact our team to ask a question.

Your FlightPath is designed to get you up and running with Unleashed, and we’ll support you until you go live. Our team will guide you with the key steps and activities that will take place with your onboarding, and FlightPath B is your best option for onboarding success.

 

What FlightPaths don’t cover is support with any activities outside of your setup and onboarding. For this, we recommend a Standard Customer Success Plan (CSP). Sign up when you subscribe and get 1 month free of Standard CSP service.

 

Our onboarding consultants are based in the UK, Australia and New Zealand, and your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners.

The kick-off session is a consultative planning session to understand what you need from Unleashed and how we’re going to work through the setup steps to get you there within your chosen FlightPath plan. By the end of this session, we’ll give you the first steps for getting started and we’ll have a go live plan.

In our question and answer (Q&A) sessions, you’ll be expected to go away and test your own processes and then we’ll answer the questions you have about them. In our process support sessions, we’ll show you how you should be using Unleashed for your business and guide you through your processess. You can then go and test them after the walk-through.

Our native integrations are Xero, Quickbooks Online, Shopify, Magento 1, Vend, Amazon FBA & FBM, and Salesforce. Discover more about our integrations here.