FlightPaths
Get the best start to Unleashed with the right onboarding services and support
FlightPaths are remote onboarding packages that ensure you get your Unleashed set-up right first time – and that your business benefits from its features fast. As part of your FlightPath package, you’ll be assigned a dedicated onboarding consultant who’ll work with you to achieve the right outcomes until you’re live. This service is required for all accounts.
| Most popular | |||
|---|---|---|---|
FlightPath ASelf-Service | FlightPath BStandard Onboarding | ||
Designed for businesses that already know how their processes fit Unleashed and are confident in self-guided onboarding. | Designed for businesses that will benefit from guided support with: mapping business processes, setting up their account, and launching their system. | ||
SUPPORT ACTIVITIES AND DELIVERY | |||
Kick-off session | |||
Onboarding consultant email support | |||
| Support hours per fortnight | Up to 1hr | Up to 2hrs | |
| Support type | Q&A support | Process and Q&A support | |
Managed integration support | |||
GO LIVE SUPPORT | |||
Go live support on the day | Document-based support | One-on-one support | |
Onboarding support after go live | 2 weeks | 4 weeks | |
HELP AND LEARNING RESOURCES | |||
Email support | |||
On-demand Content | |||
Access to Unleashed Academy | |||
PRICING | |||
£329 $449 one off | £629 $789 one off | ||
Our onboarding consultants are based in the UK, Australia and New Zealand. Your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners.
Prices are in British Pounds and exclude VAT.
Prices are in Australian Dollars and exclude GST.
Prices are in New Zealand Dollars and exclude GST.
Prices are in United States Dollars and exclude applicable taxes.
What our customers say about guided onboarding
“Brilliant onboarder – very knowledgeable. Did not lead me astray with answers .. even if it’s not what I wanted to hear. She responded to messages out of normal working hours (above and beyond expectations) and had an incredible understanding of the software package and its capabilities.”
Hozan Edwards
BWB Technologies
“I have zero experience within the inventory software world, however, all the questions were answered fully and guided through the process explaining Unleashed and how do use within my business as best as we can.”
Josh Paterson
CJLY Ltd
“We have been having a great experience with Unleashed and setting up our rather complex manufacturing process. The team are really knowledgeable and I have been tempted to offer a few of them jobs myself!”
KM
TrustPilot
Meet the team
Set up and get going with your Unleashed account quickly and easily with help from our team. Your dedicated Onboarding Specialist will work with you to tailor your onboarding plan for your unique business needs.
Our team is based in offices around the world – Bristol in the United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
More about FlightPaths
Can’t find your question below? Contact our team to ask a question.
Your FlightPath is designed to get you up and running with Unleashed, and we’ll support you until you go live. Our team will guide you with the key steps and activities that will take place with your onboarding, and FlightPath B is your best option for onboarding success.
What FlightPaths don’t cover is support with any activities outside of your setup and onboarding. For this, we recommend a Standard Customer Success Plan (CSP). Sign up when you subscribe and get 1 month free of Standard CSP service.
Our onboarding consultants are based in the UK, Australia and New Zealand, and your FlightPath service will be delivered from one of these time zones. If you require assistance which is not compatible with these time zones, or services not covered by FlightPaths, we recommend you use one of our trained implementation partners.
The kick-off session is a consultative planning session to understand what you need from Unleashed and how we’re going to work through the setup steps to get you there within your chosen FlightPath plan. By the end of this session, we’ll give you the first steps for getting started and we’ll have a go live plan.
In our question and answer (Q&A) sessions, you’ll be expected to go away and test your own processes and then we’ll answer the questions you have about them. In our process support sessions, we’ll show you how you should be using Unleashed for your business and guide you through your processess. You can then go and test them after the walk-through.
Our native integrations are Xero, Quickbooks Online, Shopify, Magento 1, Vend, Amazon FBA & FBM, Prospect CRM and Salesforce. Discover more about our integrations here.
