Unleashed is like nowhere I have worked before

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Hello, I am Sianne! I fit into Unleashed Software by being part of the integral friendly Customer Engagement Team, and I also manage infrastructure and coordinate social events for the Australian offices.

I’m a woman of many talents in the office and there are many things I do that people may not know about, including letting the locked out people into the office, being loud, and organising our cultural events (which are really fun)! I do a lot of the Twittering and Facebooking for the Melbourne office as well.

I have been working in the technology sector for about 5 years now, specializing in tourism, reservations, procurement, and now inventory! Each role has been different, but each role has been customer-facing, and every day I am in awe of the fast pace and innovation within the technology sector.

Unleashed is like nowhere that I have worked before.The people, the events, the office environments, the culture, and the giving aspect of the whole community has blown me out of the water. Here you are a person with a voice and face, and you can be loud and still be loved! Having the freedom to manage my own workload how I work best, to arrange volunteer days, to plan social events for the staff and to work with such awesome people is definitely an advantage.

Everyday I am faced with an issue or question that I have never come across before which requires me to come up with a workaround for the customer. Each workaround must be specific to the customer and not hinder their business processes – we want to make life easier, not harder. The ever present challenge is figuring out how to stretch out 8 hours to achieve more!

I haven’t quite figured out how to turn back time yet, although I have definitely developed my time management skills. If I need to put in the extra hours to make our customers happy, then I will! Nothing beats happy. Having access to other team members whose brains are also full of knowledge, and being able to pick them, helps overcome a lot of brick walls that I encounter.

I was asked recently what advice would I give to someone who was about to move into the technology sector, and I think it would be… be yourself, know yourself. Just because its tech and you are liaising with a customer (more often than not) behind a screen or a phone, doesn’t mean you are a robot – if you output happy, everyone else will output happy! If you know yourself and what you want then anything is possible, and that makes every single day exciting.

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Melanie - Unleashed Software

Article by Melanie Chan in collaboration with our team of Unleashed Software inventory and business specialists. Melanie has been writing about inventory management for the past three years. When not writing about inventory management, you can find her eating her way through Auckland.

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