Radu led our onboarding
Radu led our onboarding; we had a really tight deadline to go live, and he accommodated us perfectly throughout.
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $948 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
dd
Excellent
Based on
1,165 reviews
Showing our favourite reviews
Based on
1,165 reviews
Fantastic service
Claudiu was fantastic, went the extra mile to ensure we had all the info we needed to make the right decisions.
Highly Recommend Ashton for Onboarding
I’ve had a great onboarding experience with Unleashed so far, thanks to Ashton. He’s been genuinely helpful, proactive, and clear in his communicatio…
Establishment & onboarding
Establishment & onboarding has been great and Ashton has been extremely knowledge and patient with us along the way! We have seen some of the great f…
Alicia
Alicia was able to provide definitive answers and demonstrations that answered all of our questions
ongoing support on our individual business needs
Ruxandra and all the team I have worked with are really helpful with ongoing support on our individual business needs connecting us with the relevant…
Roxes given us good support
for us is very comfortable function, support etc
Training session…
I recently attended a training session delivered by Rutuja Jadhav from Unleashed, and it was an excellent experience. The session was very well struc…
I tried this module when it first came…
I tried this module when it first came out but didn't really receive any assistance, so cancelled it Ashton cam out and went through it again with u…
Nurfatin did a great job!!
Nurfatin did a great job!!
Great to work with and very helpful
Great to work with and very helpful. Rutuja always responds with thorough answers and great follow up. Excellent customer service and support.
Dabby deserves 10 stars
I had a very sticky question and Dabby was beyond amazing. She went above and beyond by testing my theory in the sandbox before I implemented it liv…
Very good software with solid support
Very good software with solid support. Being using it on a daily basis.
User-friendly and well-integrated MRP system
Our company switched to Unleashed from a larger MRP system and we are really impressed with how user friendly it is, and how well it integrates with …
Solid platform, but performance and pricing concerns
I’ve used Unleashed Software for a few years and, overall, it’s been a solid system for our business. However, since the recent update, performance …
Nice software
It has all the functions I need, and easy to convert from Xero. Jue from Unleashed is very patient and helpful with all the issues during the early s…
Great service from Ruxandra Brezga
Great service from Ruxandra Brezga. There were recently some small issues with our system which seemed to be taking time to be resolved. I sent an em…
Ruxandra Brezga was very helpful and…
Ruxandra Brezga was very helpful and nice in the meeting's we had
Super helpful webinar by Claudiu & Radu…
Super helpful webinar by Claudiu & Radu on Xero Reconciliation
The software is snappy
The software is snappy, does 95% of what we need it to do. It's early days yet, but it's looking like a gamechanger for us in terms of getting on top…
Unleashed team are always available and…
Unleashed team are always available and quick to help. Tailor their approach to match the customers learning speed / uptake.
We recently onboarded Radu and have had…
We recently onboarded Radu and have had a really positive experience overall. From the outset, he was professional, responsive, and clearly knowledge…
This system has been a genuine game changer
This system has been a genuine game changer for us as we scale our operations. It has transformed previously manual workflows into fully digitised pr…
Lottie Perry-Evans held my hand every step of the way
Lottie Perry-Evans held my hand every step of the way. Nothing was too much trouble. I was the only person working on the implementation of Unleashed…
Making the Change to a Better Inventory System
We are in our third financial year of using Unleashed and it has been a breath of fresh air after struggling with an old periodic system that was wel…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
