Transitioning into the world of Unleashed!
Moving over to the Unleashed software platform has been a very easy and smooth transition. The layout is easy to navigate and the process from order …
Based on your location, all prices are in NZ Dollars and exclude applicable taxes.
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $869 annually or $79 per month
From $2728 annually or $229 per month (annual commitment)
Excellent
Based on
1,014 reviews
Showing our favourite reviews
Based on
1,014 reviews
A great stock & order management system
Ruxandra is a very helpful and attentive account manager, always checking in to ensure we're utilising the platform as best as possible.
Fast and reliable useful information…
Fast and reliable useful information obtainable from Unleashed that can be shared to customer.
Great support
As a first time user of Unleashed I am finding it really great to use. I have found the software very user friendly and easy to user plus the train…
Riley has been a terrific guide and…
Riley has been a terrific guide and resource throughout this process. What can seem daunting for a non technical person becomes a lot more relaxed kn…
Alicia Lineham- Workflows
Alicia was excellent. She understood everything we were trying to achieve and had a solution for it. I would recommend speaking to her if you have an…
Moving forward
Moving across to a new stock management system was definitely made easier with Tyler's advice and support. Looking forward to having better control o…
Very impressed by UL
The Unleashed team have been amazing from start to finish. Charlotte Perry-Evans was always on hand to answer any of our questions and nothing was t…
Amazing support from Charlotte…
Amazing support from Charlotte Perry-Evans - very knowledgeable and very clear communication
Jue’s Unleash training was outstanding
Jue’s Unleash training was outstanding. She explained everything with clarity and patience, making complex topics easy to understand. Her teaching st…
Great support team
We had an unusual issue with integration between Xero and Unleashed. After many weeks of trying to understand how to solve the issue ourselves, Tyler…
As a Software Developer user of Unleashed…
As a long-time user of Unleashed Software, I can confidently say that using your API interface is one of the best decisions we've invested in for our…
Very happy with Unleashed so far
Very happy with Unleashed so far. Ashton has made the onboarding process very smooth and simple - he was particularly helpful in making a large trans…
Tyler is on the money!
Tyler is on the money! Tyler's support and intimate knowledge of the Unleashed product have been huge in helping us extract the most value from the s…
Great support from Rutuja Jadhav to get…
Great support from Rutuja Jadhav to get us up & going on Unleashed, Thanks!
Rutuja helped us integrate Unleashed…
Rutuja helped us integrate Unleashed into our business and made the process as easy as possible.
Isaiah offered great support
Isaiah offered wonderful support, knowledge and assistance. What seemed like a complex and difficult issue, he made simple with his explanations. I …
System queries/potential system upgrade
I had a couple of things i wanted to discuss and all were dealt with in a prompt manner. It was well organized by Ruxandra Brezga and was a very smoo…
We recently went through a full system…
We recently went through a full system reset on our Unleashed account, and I have to say — the support we received from Tyler was exceptional. He pr…
Guidance on BOM & Assembly setup
Incredibly professional and concise information and instruction provided during our meeting. This will enable us to follow the clear guidance and ach…
Ruxandra Brezga - PO / Assembly explanation for BOM
Ruxandra Brezga gave us confirmation of how we needed to set-up our BOM. She explained everything in very simple terms so we understand exactly what…
Unleashed customer service experience
I found Ruxandra to be helpful with getting to know our needs and answering questions whether from herself or other Unleashed team members. It makes …
Excellent presentation and very…
Excellent presentation and very informative. Ruxandra is exemplary and a credit to Unleashed ERP and the Access group.
Unleashed is a great platform for managing inventory
Unleashed is a great platform for managing inventory across multiple locations and I'm sure it will be of great help as the business grows. As with a…
Transition to Unleashed
Unleashed is a powerful stock management and sales software system. No. 1 Easy to learn and use platform and support has been excellent. Ebad has bee…
Transitioning into the world of Unleashed!
Moving over to the Unleashed software platform has been a very easy and smooth transition. The layout is easy to navigate and the process from order …
A great stock & order management system
Ruxandra is a very helpful and attentive account manager, always checking in to ensure we're utilising the platform as best as possible.
Fast and reliable useful information…
Fast and reliable useful information obtainable from Unleashed that can be shared to customer.
Great support
As a first time user of Unleashed I am finding it really great to use. I have found the software very user friendly and easy to user plus the train…
Riley has been a terrific guide and…
Riley has been a terrific guide and resource throughout this process. What can seem daunting for a non technical person becomes a lot more relaxed kn…
Alicia Lineham- Workflows
Alicia was excellent. She understood everything we were trying to achieve and had a solution for it. I would recommend speaking to her if you have an…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
