Charlie is a very good onboarding specialist.
Charlie is an extremely helpful person and always responsive. It's been a pleasure to have him as my onboarding specialist. Please note my sessions w…
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $948 annually or $79 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
1,101 reviews
Showing our favourite reviews
Based on
1,101 reviews
Thankyou to Ebad for addressing our…
Thankyou to Ebad for addressing our specific queries, we havne't had a chance to put all these into practice yet, but we have the recordings and note…
The support these give when first…
The support these give when first starting with unleashed is brilliant, they talk you through everything in lay mans terms so it is easy to understan…
Very helpful support
Claudiu was extremely helpful and helped us through multiple issues, if he was unsure of something he'd look into it and get back to us extremely qui…
Access woes and Unleashed Support solutions!
Unleashed Support is fantastic. Clear, concise solutions along with follow-up post-troubleshooting really works well and helps our business run smoot…
Simple and clear product
Simple and clear product from start to finish. The onboarding was super helpful, making sure we were fully ready to operate.
Wonderful Onboarding Experience
Ashton was our onboarding support and was absolutely wonderful. Helping with phone calls and video instructions when every I got stuck. I highly rec…
Easy implementation
Mike and Riley did a great job of talking us through our initial questions and then taking the product from conception to live. This was quite straig…
Great onboarding support
We've just started working with Unleashed and even though it's early days we can already see huge benefits in managing stock and orders across all ou…
Exceptional Onboarding- Thanks Ash!
We have been assigned Ashton Hicks as our Onboarding Consultant, and the experience has been exceptional. What we initially viewed as a complicated s…
Great Product and Support
Implementing Unleashed for our central warehousing business (hampers) has been a massive improvement for us, especially around stock managment and in…
Always willing to help.
Always willing to help.
Unleashed is Intuitive
Unleashed is Intuitive, easy to use, easy to learn, and adaptive to the company's needs. The integration with our applications such as XERO works rea…
Great Inventory System
I was looking for a new inventory system to replace our current one and found Unleashed. They have a lot of cool features, especially their B2B Store…
Intuitive and logical software with very good support
The whole process was very simple and straightforward. Really good support from Riley who responded within 24 hours (Generally same day and often wit…
Expert Assistance
We had the pleasure of working with Rutuja as our Customer Success Consultant while setting up our new system, and the experience was fantastic from…
Charlie was informative and patient…
Charlie was informative and patient with the onboarding process. If there was something he was unsure about (which was rare) then he would be quick t…
Aida was fantastic and helped me sort…
Aida was fantastic and helped me sort out my issue promptly. Thanks!
Support staff are quick and responsive…
Support staff are quick and responsive whenever you come across an issue
It was a positive eperience over all
It was a positive eperience over all. All my queries i had were acknowledged and dealy with
Informative and helpful assistance…
Informative and helpful assistance always.
Ruxandra is wonderful to work with
Ruxandra is wonderful to work with! She is communicative and responsive! She makes sure our needs are met and helps us with anything that arises. …
Ruxandra is a great communicater
Ruxandra has done a great job of bridging communication between us as users and the engineers who designed the product.
Very approachable
Very approachable, helpful individual
Move to Unleashed.
We've moved to Unleashed from another platform. It has been easy to set up, the onboarding consultant was helpful and knowledgeable. The support tea…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
