Smooth Implementation
Rutuja made our Implementation smooth and explained processes in simple and easy to understand terms. Unleashed software an intuitive system that is …
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $948 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
1,125 reviews
Showing our favourite reviews
Based on
1,125 reviews
Service was efficient and valuable
Service was efficient and valuable. Charlotte was very knowledgeable and quick with her responses when emailed. She offered great service and never…
Helpful
Ruxandra Brezga was really helpful and organised a meeting with the correct person to help with my issue.
The Customer support from Ashton was…
The Customer support from Ashton was faultless. In my previous role with used unleashed and have now implemented this in my new position at a new co…
Great experience
Happy to work with Claudiu Ghinea from Unleashed support team. He always follows up on our requests and is very attentive to our company's needs.
The unleashed personal support was very helpful
We had some unique setup requirements that Rutuja Jadhav was very helpful in resolving!
On-boarding Experience
Getting on-boarded was an extremely easy process with Rutuja's help. She simplified things and worked methodically through my every question and chan…
Amazing Customer Service
The best part of this entire process was dealing with Riley. His attention to our needs was amazing. I would recommend this company to anyone.
Great Software for inventory…
Great Software for inventory management. Super user friendly, intuitive interface and great reporting. The implementation was done by Ebad Ismail, w…
Unleashed for inventory - Excellent choice!
We’ve been using Unleashed for over five years and it’s been consistently reliable and easy to use. The platform has scaled well with our business, a…
Pretty good, all in all!
Our onboarding experience with Charlotte was great. She was very helpful and was happy for me to ask questions as often as I needed. Although I have …
Outstanding support from Ian Blaydes
Outstanding support from Ian Blaydes (Unleashed) Ian Blaydes was absolutely exceptional in helping me get the CoffeeQuip Unleashed platform fully up…
Ian N
Ian N. Blaydes helped us in our onboarding process, and everything went well. Thanks, Ian, for all your help
A very positive onboarding experience…
A very positive onboarding experience with Ebad I at Unleashed. Took time to understand our business processes to help us adjust to a new software. O…
Alicia is absolutely amazing
Alicia is absolutely amazing! She listens and takes the time to ensure she understands bottlenecks and frustration as well as encouraging and accepti…
We had a good meeting with clear…
We had a good meeting with clear answers o our questions!
Ruxandra
Ruxandra, was so efficient to respond to my enquiry, and is always available for support despite the problem. She involved the correct people within …
Such kind and efficient support
Such kind and efficient support. Ruxandra has been so great to work alongside; always willing to lean into our requests and seek to find solutions to…
Excellent software & excellent support
Riley was our Flightpath consultant and he was fantastic. Every scenario/workflow we came to him with to figure how how to map out, he was able to he…
Charlotte Perry-Evans took the…
Charlotte Perry-Evans took the onboarding process to another level. She is extremely professional and doesn’t take anything lightly. She guides you f…
Exceptional Support from Ebad Ismail
Exceptional Support from Ebad Ismail – A True Partner in Our Onboarding We want to specifically acknowledge Ebad Ismail for the outstanding support …
Informative explanation
Aida was extremely informative with answering my query. She provided screenshots to assist with her explanation of how the workflow will look.
Ruxandra Brezga does a great job…
Ruxandra Brezga does a great job managing customer needs. Responds quickly to queries, provides clear guidance, and consistently delivers excellent s…
alicia Lineham
alicia Lineham returned my email promptly understood my query suggested a work around implemented the workaround customer happy.
Charlie is a very good onboarding specialist.
Charlie is an extremely helpful person and always responsive. It's been a pleasure to have him as my onboarding specialist. Please note my sessions w…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
