Customer Success Plans

Support your account with guidance, expertise and resources to help drive your business goals forward.

As we add new functionality and features to Unleashed we want to ensure we offer you the best possible support. A Customer Success Plan ensures you get the maximum value from your investment. From staff training, to self-service video tutorials, right through to dedicated live support staff, we have the Success Plan to fit you. 

Most Popular

Essential Customer Success Plan

Limited Online Support

Standard Customer Success Plan

Get Answers Faster

Premier Customer Success Plan

Support Services

Service Hours
Business hours:

9am – 5pm
Monday – Friday

Extended hours:

8am – 6pm

Monday – Friday

Extended hours:

8am – 6pm

Monday – Friday

Service Channels
Web
Telepone
Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
ADVISORY SERVICES
Customer Success Portal
Unlimited Users
Unlimited Users
Unlimited Users
Task-based advice and guidance (web based)
KNOWLEDGE
Success Webinar Programmes
University
Customer Success Services
Customer Success reviews
2 annual reviews
Customer success days
Pricing
From
$869
£649
$869
annually
or
$79
£59
$79
per month
From
$2728
£1908
$2868
annually or
$229
£159
$239
per month

Based on your location, all prices are in

AU Dollars
NZ Dollars
US Dollars
British Pounds
and exclude
applicable taxes
VAT
.

Subscribe to the Standard Customer Success Plan when you join Unleashed and receive 1 month FREE

Make the most of your Unleashed investment and compliment your FlightPath Onboarding package.

Book a chat
Catia Gentile
Catia Gentile
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"Unleashed Support team is just amazing. Always comes back with prompt replies and they are always kind and helpful. Best customer support I have ever dealt with. "
Bussabong Kornuraiwattana
Bussabong Kornuraiwattana
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"Staff at Unleashed are super helpful! They are always happy to help and are very informative whether your issue is big or small :). Love how attentive they are, it makes me feel at ease adjusting to their software."
Jens Newton
Jens Newton
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"Absolutely brilliant customer service and always polite. I have been using Unleashed for a few months now and obviously have had many questions whilst getting going. The Unleashed Support team have always been helpful and provide clear information, both when onboarding and with ongoing support."
Josh P
Josh P
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"Some of the best customer service I have ever experienced."
Amanda
Amanda
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"Super Customer Service! Just getting started with the program, but so far the customer service has been superb! "
Janita Cuckson
Janita Cuckson
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"Yet again, Unleashed have proven to be really helpful, they are always really prompt in responding to any queries I have and all the staff are consistently helpful and always prepared to go the extra mile to help you solve a query."
Joanna Monteith
Joanna Monteith
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"Love the software and when I have a query the support team are always quick and responsive."
KM
KM
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"Support from Unleashed is always A1 - very impressed."
Kellie Macpherson
Kellie Macpherson
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"We have been having a great experience with Unleashed and setting up our rather complex manufacturing process. The team are really knowledgeable and I have been tempted to offer a few of them jobs myself!"
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Meet the team

When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our
experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.

For more information about our CSPs visit the Support Portal

Existing Unleashed user? 

New to Unleashed?