As we add new functionality and features to Unleashed we want to ensure we offer you the best possible support. A Customer Success Plan ensures you get the maximum value from your investment. From staff training, to self-service video tutorials, right through to dedicated live support staff, we have the Success Plan to fit you.
Essential | Most PopularStandard | |||
|---|---|---|---|---|
SUPPORT SERVICES | ||||
Service Hours | Business hours: | Extended hours: | ||
Service Channels | Web | |||
Telephone | ||||
Live Chat | ||||
| Initial Response Guidelines | 2 business days | 2 hours | ||
Number of people permitted to raise a support case | 2 | 4 | ||
ADVISORY SERVICES | ||||
Customer Success Portal | Unlimited Users | Unlimited Users | ||
Task-based advice and guidance (web based) | ||||
KNOWLEDGE | ||||
| Success Webinar Programmes | ||||
| University | ||||
| PRICING | ||||
$869 annually or | ||||
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Subscribe to the Standard Customer Success Plan when you join Unleashed and receive 1 month FREE
Make the most of your Unleashed investment and compliment your FlightPath Onboarding package.
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our
experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
Existing Unleashed user?
New to Unleashed?
More about support
Available to all users is access to our community and our knowledge base resources, including:
- Support files
- Walk-through step guides
- Blog articles
- Academy
- And additional self-service support materials
Receive web-based advice and guidance from an expert on how to complete tasks.
This guidance is specific to you and your situation so that the advice is quick and easy to follow.
Access our specialized webinars featuring business insights and advanced concepts.
Unleashed University contains in-depth courses and learning paths to develop user knowledge, confidence and effective use of Unleashed. This is ideal for new users or existing users needing to train in new contexts of Unleashed.
The users you provide University access to can be the same or different to the users permitted to raise a support case. Their University access can be updated any time.
Whether you’re on an Essentials or Standard CSP, account owners will need to assign users to raise support cases. For Standard CSP accounts – you’ll also need to assign user access to University.
To do this, within Unleashed:
- Click on Settings > Security > Users
- Find the user you want to assign
- Select the check box for Support and/or University
