The digital age is changing the way companies look and operate. Traditional desk jobs, cubicles, and office meetings around big conferences tables are slowly fading away. Sales teams are becoming more mobile than ever and their work patterns are changing with it. Technology has facilitated new opportunities for sales teams and it’s imperative that management styles adapt to manage these mobile teams. As the concept of an office takes on a new shape, especially with a remote team, it’s important to have a look at some strategies and challenges that come with this new territory.
Utilising the Cloud to Manage Inventory Stock
Although a mobile sales team is rarely in a traditional office, they still need access to company information and communication platforms. The cloud can facilitate sharing of information and can provide up-to-date data about things that are happening back at the office or warehouse. For example, if a member of a mobile sales team is selling a product to retailer, they may need to check the company’s inventory stock before agreeing to the amount they can sell or provide. Since the cloud is constantly updating with real-time information, the mobile sales team member can ensure that the inventory stock level is accurate and that their company can definitely fulfill the order. This saves time and effort for the sales team, the employees in the warehouse and the retailer. Minimal channels and people have to be accessed in order to get the right inventory stock levels. This means orders can be placed faster and people are not disrupted from doing other parts of their jobs.
It is likely that your mobile sales team will be purely dependent on mobile technology. That means phones, laptops, wi-fi, hands-free devices and more. These devices provide so much flexibility in regards to the places team members can work. They can readily access information with technology at their fingertips, put orders through, and call or video into meetings. This is all fantastic…until it doesn’t work. Software issues, viruses, and broken parts are just a few of the woes that technology can stump us with. When problems emerge, it stops your team from doing their jobs efficiently. Therefore, having on-demand technical support is a must. If the team is out doing a mobile sales pitch, they need to ensure that they can go forward with the presentation. It may seem like a large investment, but without a technical support team, you may be without a mobile sales team. There are different approaches to technical support and you can hire someone in-house or outsource it to a technology-based support company. This is like an insurance policy for your mobile sales team, to support them and ensure they can keep working without difficulty.
Encourage Communication and Social Interaction
Good communication is an essential part of maintaining good relationships and building rapport with colleagues and managers. Encourage a weekly meeting where members of the mobile team come in and discuss what has been going on out in the field. Not only can this facilitate good communication, but it supports social interaction that many mobile team members may actually miss. Being a part of an office culture definitely has social and communication benefits, that are more difficult to have with remote staff. Inviting them to events and holding regular meetings gives them a chance to experience these opportunities.
Topics: mobile technology, sales support