Cloud-based software and Software-as-a-Service (SaaS) solutions are very common nowadays. However, just because they are the ‘in’ thing and gaining more and more momentum every year, it doesn’t mean they are going to work wonders straight away! Numerous software options have the potential of helping your company, but it’s all about how you implement them. Plenty try and fail, so we’re going to start at the beginning looking at reasons why they flop. We don’t want you making the same mistakes.
Lack of planning
One of the key reasons many SaaS implementations fail is due to the lack of planning. Remember, just because software promises to streamline business processes, this doesn’t happen by itself. Like everything with your business, you need to plan, plan, plan. You need to know how the changeover is going to affect your business and plan ahead.
Likewise, you need to know what you want to get out of the new SaaS solution. Just because it promises certain things, doesn’t mean this this will necessarily apply to your business – always do your homework. And you don’t want to just follow everyone else. You need to be clear as to why you want to change and what your business goals are. Once you determine what you want your return on investment to be, make sure it can be both tracked and achieved. It has to be both realistic and tangible.
Lack of communication
Once you have done your research and decided that a particular SaaS option is right for you, it is important to communicate it to everyone who will be affected. Not having everyone on the same page, or not knowing what is going on, are other ways some are failing to implement software successfully within their business.
People who actually use the software regularly will want to know earlier than not. They may even play a key part in figuring out whether particular solutions are right for you or not. Otherwise you risk losing their trust or alienating them. Particularly if they are not great with change, having something thrust on them will leave them feeling resentful and unlikely to want to use the software. Keep them onboard and up to date. Over-communicate so they are aware of what’s happening, and why, every step of the way.
Lack of training and support
You can have all your ducks in a row and be ready to roll, but many businesses fall at one of the last hurdles – training and support. Your staff may be a smart bunch, but they can’t know the unknown. They will need full training before you even fully employ the solution. And don’t just leave it there; cloud and SaaS options are often updating and adding new features, so make sure you keep the training up.
One thing to note is that training doesn’t have to just be on the actual features of the software. It can also be about how you want to use the features and how you plan to get the most out of them. Each business may use them differently, so it’s important for your staff to know how the features benefit the business.