B2B eCommerce sales are expected to outgrow B2C eCommerce sales by 2020, reaching 6.7 trillion USD by 2020 — is your business ready?
The Unleashed B2B eCommerce Store can help businesses give their customers a seamless buying experience with a dedicated online ordering platform.
In order to truly grow your business with a B2B eCommerce store, there are a few key features that a B2B eCommerce store should have for your customers.
Create standing orders
If your customer places the same order frequently, they need to be able to automate their recurring orders using the standing order feature. The Unleashed B2B eCommerce Store will allow your customers to set a recurring order, view order details and receive alerts of when orders are about to go out.
Upload order in bulk
If your customers are making large orders each time, you need to be able to help them shave precious time off their ordering process. With the bulk cart upload feature, your customers can upload their order straight to their cart instead of painstakingly adding each item from your catalogue.
View stock availability
Now, a business buyer’s first course of action is to look online for details, instead of reaching out to a salesperson. Make their journey an effortless one by ensuring your online store has key information such as stock availability easily visible.
Keep an eye on order status
Answering simple phone calls might only take a few minutes, but multiply that over the year and it starts becoming significant.
You want your customers to be able to quickly and easily view the status of their orders in your B2B eCommerce Store so you spend less time on the phone, and more time growing your business. A good B2B eCommerce store allows your customers to do so, and keep abreast of problems.
Encouraging your customers to use the store
It can be one thing to have a B2B eCommerce store up and running, and another to have customers use it. If you’re struggling with how to make the most of your Unleashed B2B eCommerce Store, watch this video.
Article by Melanie Chan in collaboration with our team of Unleashed Software inventory and business specialists. Melanie has been writing about inventory management for the past three years. When not writing about inventory management, you can find her eating her way through Auckland.