Super friendly
Super friendly, helpful, fast responses, great communication. Aida is genuinely cared about helping. Thank you!
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$99
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$239
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Initial Response Guidelines
2 business days
2 hours
2 hours
Number of people permitted to raise a support case
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $948 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
dd
Excellent
Based on
1,266 reviews
Showing our favourite reviews
Based on
1,266 reviews
Amazing service
Amazing service! My question and requests were sorted out in minutes.
Great software, great support!
We recently made the switch to Unleashed Software from MYOB Acumatica, and while we've only just gone live this week, we're already seeing huge impro…
The software is extremely well…
The software is extremely well developed and fits our business perfectly.
Excellent!
Moving over from our previous inventory app took some time make the leap, however we are so glad that we did. Ashton made the onboarding process sea…
Great Service
Just come back from a 4 week + hire to go into Europe, from my first contact with Paul every question by email was responded to in a very promt and a…
The support from the team was great
The support from the team was great, Jue was my go-to and she was always very supportive and never made me feel like I was asking dumb questions. The…
We had a great onboarding experience…
We had a great onboarding experience with unleashed. Any question we had was answered and problem solved. Our consultant, Ian Blaydes provided unwave…
Generally good support in listening and…
Generally good support in listening and working to a solution
Unleashed was really easy to configure…
Unleashed was really easy to configure and link into our existing Shopify store. Ebad Ismail did an excellent job of onboarding us and training the s…
The support was great and the…
The support was great and the onboarding straightforward and seamless. The process was relatively pain free and we were up and running quickly.
Naurah quickly sorted out a data issue…
Naurah quickly sorted out a data issue we had. Great communication and delivered a great result.
Great Service
Syafiq was very helpful and answered all my questions.
Rutuja is the best.
Rutuja is the best.
Unleashed Software is perfect for our business
Unleashed Software is perfect for our business : we are a cosmetic raw material distributor and we can manage everything from purchasing, to stock an…
Great onboarding experience
The overall unleashed onboarding experience was excellent. Radu tailored the onboarding to our business needs, and his knowleadge and guidance was ve…
Claudiu Ghinea has been helpful to help…
Claudiu Ghinea has been helpful to help assist with queries I have had.
AI and human help both great
I used he AI Assistant and my problem was quickly identified as one that needed human intervention. The person I got from the team was fantastic and …
Unleashed - Highly Recommended
Unleashed is a great system that has really helped transform our business in a short space of time. These positive results and impacts will only incr…
Rutuja was so helpful and patient with us!
Rutuja our customer service consultant was so helpful guiding us through the Unleashed transition process. We had many internal processes to overcome…
Claudiu helped us with the software he…
Claudiu helped us with the software he was great
Five Stars for Unleashed and Ebad's Support
We have been using Unleashed for a few weeks now, and the entire setup process has been seamless. After trying other inventory systems, it has been r…
Customer Service was great
Customer Service was great, I had a lot of questions going into the session with Claudiu. He answered about 90% of them in the call and got back to m…
The support that I got throught the onboarding process
The support that I got throught the onboarding process from Jue Marsden was very informative and helpful. It made the whole process of changing from…
Excellent Support Throughout the Integration Process
Ebad assisted me patiently and was extremely helpful throughout the integration of Unleashed with QuickBooks. He explained everything clearly, resolv…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
