Unleashed
The Unleashed team have been fantastic to work with and has played a key role in helping me understand and get the most out of the software. I genui…
Support
Our award-winning support teams help you get maximum value from Unleashed
Standard
$99
paid monthly
- Live Chat
- Phone Support
- 2 Hour Response
- 4 Support Users
- Knowledge Base
- Unleashed University
Premier
$239
paid monthly
- Dedicated Success Manager
- Account Reviews
- Live Chat
- Phone Support
- 2 Hour Response
- 8 Support Users
- Knowledge Base
- Unleashed University
Based on your location, all prices are in US Dollars and exclude applicable taxes.
Plan Type
Features:
Essential Customer Success Plan
Limited Online Support
Standard Customer Success Plan
Get Answers Faster
Premier Customer Success Plan
Best of the Best
Support Services
Service Hours
9am – 5pm ( Monday - Friday )
8am – 6pm ( Monday - Friday )
8am – 6pm ( Monday – Friday )
Service Channels - Web
Service Channels - Telephone
Service Channels - Live Chat
Number of people permitted to contact support
2
4
8
Advisory Services
Custom Success Portal
Task-based advice and guidance (web based)
Knowledge
Success Webinar Programmes
University
Customer Success Services
Customer Success Reviews
2 annual reviews
Customer Success Days
Pricing
-
From $948 annually or $99 per month
From $2868 annually or $239 per month (annual commitment)
01
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Excellent
Based on
1,308 reviews
Showing our favourite reviews
Based on
1,308 reviews
Great experience!
Dealing with the Unleashed team, from initial contact with Josie all the way through to going live with Riley, was an excellent experience. Riley wa…
Game changer!
This software has changed the game for us - its allowed us to level up our procurement and stock management. Onboarding and the teaching we received …
Naurah and the team
Naurah and the team resolved an unexpected system issue within 24hrs, and even explaining the cause and how it was resolved was satisfying, she even …
Smooth and Stress‑Free Onboarding Experience
Ian’s support during our onboarding was outstanding. He took the time to address every question, scheduled consistent check‑ins to ensure we were pro…
Ebad
Ebad, our onboarding consultant, provided incredible support before and after we went live. His help, together with Unleashed's clean interface, ensu…
Helpful Riley and Claudiu
All conversations I've had with Riley and Claudiu have been very helpful.
We have found Unleashed has proven to be be user friendly for all staff and management
We have found Unleashed has proven to be a flexible, user friendly platform. The ability for staff who all have various levels of computer competency…
Great Support Today
Great Support Today
Unleashed Support - quick follow up
Naurah was great to deal with - sorted my query very quickly.
Patricia is very calm and very good at…
Patricia is very calm and very good at working with questions asked.
Unleashed Demo
Patricia was super knowledgable and helpful
Flightpath is user-friendly
Flightpath is user-friendly, easy to implement, and well supported. The onboarding process was smooth and straightforward, making it a great solution…
Wish we had have used Unleashed from the start!
We have had a fantastic experience moving to Unleashed to manage our small warehouse in our business which employs around employees. The software is…
It's ok to be scare with new software.
At first, I am totally new to all these functions, software and app, so find it hard to use, but with their patience customer services, online help, …
Smooth Onboarding
Radu was incredibly helpful throughout the onboarding process, always taking the time to answer our questions, schedule regular check-ins, and help u…
Recommend Unleashed and a big thanks to Ebad
We have just finished the migration to Unleashed for our warehouse management and we are very pleased with the system. Ebad Ismail was our onboarding…
Quick replies and solutions to my many…
Quick replies and solutions to my many questions
Great onboarding Experience.
Radu is a great onboarding specialist, clear, concise and precise. He listens to questions and comes up with the right answers which are communicated…
Radu is great and very informative
Radu is great and very informative. He doesn't make you feel stupid if you ask questions. The system is absolutely brilliant, once the information i…
Had a call with Patricia regards…
Had a call with Patricia regards purchasing and freight costs - was very helpful and also was quick to respond
Dee was absolutely a superstar with our…
Dee was absolutely a superstar with our Customer migration issue! Thank You
Outstanding support — went above and beyond to fix our inventory backlog
We've been using Unleashed for our inventory/ERP and had a fairly complex issue with backordered sales orders and auto-assembly batch allocation acro…
Tasmin was outstanding
Tasmin was outstanding. She was an absolute pleasure to deal with, always friendly, approachable, and willing to help. Her professionalism and positi…
We migrated to unleashed from another…
We migrated to unleashed from another system and it's working great. Notably, the onboarding from Lottie Perry-Evans was superb - she couldn't have b…
Meet the team
When you send us a chat query or give us a call on a Standard CSP, you’ll get a response from one of our experienced and award-winning Customer Engagement Teams. Our team are based in offices around the world – Bristol in United Kingdom, Auckland in New Zealand, and Melbourne in Australia. They might be countries apart, but they’re on the same page in their commitment to outstanding service.
For more information about our CSPs visit the Support Portal
