Choose the support your clients need with our new CSPs

Live chat, immediate phone support and faster turnaround times for the clients that need it and fewer support tickets for you to manage.

Watch the video to learn more about the CSPs options for your clients and scroll down for all the details. 

Faster Support

Along with new contact options, your 
clients can get responses faster.

Happier Customers

Your clients don’t need to wait for help — we’re available 8-5pm daily.

Exclusive Advice

Our team are familiar with all the new features that help your clients do more.

What are Customer Success Plans (CSPs)?

We’re introducing Customer Success Plans (CSPs) for all customers. CSPs will replace our current technical customer support and you must choose a plan that is right for your client.

There are two plans: Standard or Essential:

  1. Standard gives you faster response times and more ways to contact us.
  2. Essential is a ‘self-service’ support level. Only technical queries will be actioned by the support team, with a maximum 2-day response time. 

See how the two plans compare.

You’ll have to decide on which plan is right for your clients. If you believe a Standard CSP is the right choice, just switch it on through the billing page now. If you prefer an Essential CSP, you don’t need to do anything, we’ll automatically activate this for your clients on 1 October 2022.

Why customers are choosing a Standard CSP

Catia Gentile
Catia Gentile
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"Unleashed Support team is just amazing. Always comes back with prompt replies and they are always kind and helpful. Best customer support I have ever dealt with. "
Bussabong Kornuraiwattana
Bussabong Kornuraiwattana
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"Staff at Unleashed are super helpful! They are always happy to help and are very informative whether your issue is big or small :). Love how attentive they are, it makes me feel at ease adjusting to their software."
Jens Newton
Jens Newton
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"Absolutely brilliant customer service and always polite. I have been using Unleashed for a few months now and obviously have had many questions whilst getting going. The Unleashed Support team have always been helpful and provide clear information, both when onboarding and with ongoing support."
Josh P
Josh P
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"Some of the best customer service I have ever experienced."
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"Super Customer Service! Just getting started with the program, but so far the customer service has been superb! "
Janita Cuckson
Janita Cuckson
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"Yet again, Unleashed have proven to be really helpful, they are always really prompt in responding to any queries I have and all the staff are consistently helpful and always prepared to go the extra mile to help you solve a query."
Joanna Monteith
Joanna Monteith
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"Love the software and when I have a query the support team are always quick and responsive."
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"Support from Unleashed is always A1 - very impressed."
Kellie Macpherson
Kellie Macpherson
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"We have been having a great experience with Unleashed and setting up our rather complex manufacturing process. The team are really knowledgeable and I have been tempted to offer a few of them jobs myself!"

What’s included in the CSPs?

Customer Success Plan
Limited Online Support

Most Popular

Customer Success Plan
Get Answers Faster


Service Hours

Business hours:
9am – 5pm
Monday - Friday

Extended hours:
8am – 6pm
Monday - Friday

Service Channels



Live Chat

Initial Response Guidelines

2 business days

2 hours

Number of people permitted to raise a support case




Custom Success Portal Unlimited Users Unlimited Users

Task-based advice and guidance (web based)


Success Webinar Programmes

From $869 annually or
From £649 annually or
$869 annually or
per month

Based on your location, all prices are in

AU Dollars
NZ Dollars
US Dollars
British Pounds
and exclude
applicable taxes

Frequently asked questions

No, as this is a service that Unleashed is providing your clients the discount is not applied.

The Standard CSP can be added to supplement your existing support contracts. We are Unleashed experts. We keep up to date with all new releases and have a team readily available to help your client when it’s needed while your skills and knowledge can help with business best practices, workflows and other software that complements Unleashed.

Depending on their agreement with you, they may still go to you first as someone who knows their business well. Or if it’s a quick question they may find it easier to quickly pick up the phone or chat with the Unleashed team live.  
The Essentials CSP is limited to technical questions (when things are not working the way it should), therefore your client will need your support for the howto questions.

Yes, you can. All implementation partner tickets are prioritised and placed in their own queue.

Customer Success Plans are available now, for both new and existing clients. Go to the billing page to add it for your clients.
No, not at this stage. When your client has a Stanard CSP their users are eligible for phone support and live chat.