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Topic: multi-channel

5 Ways for SMEs to Overcome Order Fulfilment Challenges

Small businesses have often struggled with order fulfilment and with the current demands of today’s global shoppers, it is more challenging than ever to create an efficient and effective order fulfilment system. Order fulfilment challenges Businesses face several challenges throughout the order fulfilment process, from demand planning and invento ... Read More

  November 15, 2018     

Where Does Dissatisfaction with BOPIS Stem From?

The omnichannel retail method, BOPIS, can benefit both consumers and retailers alike. The two main reasons consumers are attracted to BOPIS are the savings they can make by avoiding shipping fees, and the convenience of not waiting for deliveries. This is especially true during the busy holiday seasons where packages have failed to be delivered [&h ... Read More

  October 27, 2018     

Mastering Multichannel Pricing

Ever since the rise of online shopping, it has become increasingly common for customers to walk into a retail store, pull out their cell phones and compare the store’s prices to those of their competitors. However, more recently customers may have noticed a pricing difference across the same store’s digital channels as well. This is [&helli ... Read More

  October 23, 2018     

Growing Your Business With Each Click and Collect

Buy online, pick up in-store (BOPIS), or “click and collect” as customers know it, is a valuable omnichannel concept that has benefits for both retailers and shoppers. BOPIS essentials It sounds obvious but the first thing you need in order to offer BOPIS to your customers is an online store. This is more than just […] ... Read More

  October 19, 2018     

Meeting the Demands of a Multichannel Pricing Strategy

Multichannel retailing is a set of activities concerned with selling goods or services to consumers through more than one channel. A multichannel pricing strategy is where a business will offer their customers different prices depending on where they chose to shop. The common practice is to offer customers lower prices via an online channel. This ... Read More

  October 17, 2018     

Having an Online Presence Doesn’t Make You an Omnichannel SME

Most small business owners understand why they should invest in an online presence for their business. Even for a small local store, online offers many benefits. Providing greater visibility to consumers who, when looking for a product or service tend to always search online first. An omnichannel SME however, is so much more than being […] ... Read More

  October 9, 2018     

Keeping Pace in Retail with Online Inventory Management

As customers start to expect continuity between in-store and online products and services, the pressure on retail businesses to have near-perfect accuracy increases. For those new to the online retail market, the demand of customers to limit gaps between online and in-store can be daunting. By using online inventory management, online and in-store ... Read More

  September 7, 2018     

An eCommerce Strategy for B2B Businesses

In recent years we have seen a proliferation in retailers adopting eCommerce strategies to market their brand, advertise their products and drive sales. Doing so has seen retailers experience huge benefits in terms of brand awareness and boosting sales. B2B owners should consider capitalising on the popularity of eCommerce in order to capture as wi ... Read More

  July 20, 2018     

Understanding eCommerce for Distributors

Retailers are taking advantage of eCommerce platforms like websites and social media for marketing and sales purposes, and it’s paying off. However, capitalising on the eCommerce trend may look slightly different for distributors. In this article, we explain the benefits of eCommerce for distributors, and how businesses can take advantage of this ... Read More

  July 20, 2018     

Deciphering the Difference Between Multi-channel and Omni-channel

With any industry or new technology comes buzzwords. In the world of eCommerce two very common buzzwords are multi-channel and omni-channel. They may sound similar and they do share common facets of sales using several physical and digital platforms. However, it’s important to understand the difference between them. Defining omni-channel Before w ... Read More

  July 19, 2018     

Why Wholesalers Need a B2B eCommerce Strategy in 2018

B2B commerce is a growing trend in eCommerce, and manufacturers are beginning to take advantage of multiple channels to grow their business. With wholesale manufacturers, sales tend to focus towards other businesses, as opposed to direct customer sales. Because of this, treating clients as customers is a sure-fire way to improve sales and customer ... Read More

  July 18, 2018     

Managing your Channels: Multi vs Omni-channels

It is a common misconception that omni-channel and multi-channel are the same thing and simply denote multiple ways in which customers can interact with a company or retailer. However, they are in fact very different and their points of difference should be understood to better the customer experience. Multi-channel Multi-channel refers to multiple ... Read More

  July 17, 2018     

Do you need multiple channels for your eCommerce business?

Consumers and businesses alike are turning to the internet to research their products before buying. Online purchases have become a fundamental part of business-to-business (B2B) and business-to-consumer (B2C) industries. So, we’ve established that an online presence is imperative, but is one channel enough? As an online retailer, it’s importan ... Read More

  July 16, 2018     

Omni-channel and Multi-channel: Which is Right for You?

As the ability to purchase products whenever, wherever becomes easier for customers, businesses are finding more strategic with the marketing of their items. Customer experience is increasingly important as demand for faster turnaround and improved product delivery increases, and businesses who manage both online and physical retail stores have sta ... Read More

  July 13, 2018     

How Multichannel Retailing Can Help You

Consumers are now shopping in more ways than ever, and they respond well to having the option to shop on multiple platforms, a trend that hasn’t escaped retailers. In this article, we explain what multichannel retailing is and how it can help you boost sales. What is multichannel retailing? Multichannel retailing is a selling strategy [&helli ... Read More

  July 12, 2018     

Multi-Channel Retailing and Inventory Management

Multi-channel retailing is an eCommerce selling strategy that targets customers on various channels beyond a company’s website. Because consumers are shopping in more locations than ever we have seen the proliferation of multi-channel retailing; multi-channel retailing has evolved beyond promotion to include multi-channel selling directly to ... Read More

  July 6, 2018