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Topic: multi-channel

Managing Multichannel Orders

eCommerce has turned the world of order management upside down. Emerging eCommerce trends have reshaped the way consumers interact on their purchasing journey and how businesses respond to this new way of shopping. A multichannel business has the challenging task of managing inventory stock from a variety of online channels and offline platforms. A ... Read More

  April 18, 2019     

The Impact of a Multichannel Strategy on Your Entire Supply Chain

Multichannel retail strategies open up selling opportunities to the vendor, increasing the level of interaction with consumers and offering a more and more customised approach to retail. However, this does not come without impact to the supply chain, both positive and negative. So, what are some of the effects to be aware of? Top of […] ... Read More

  April 17, 2019     

Identifying the Key Differences Between a B2B and B2C Supply Chain

There are two broad categories of business relationships for facilitating the sale of goods and services. B2B is the business to business category and B2C the business to consumer category. In B2B, transactions take place between one business and another business, whereas with B2C the transactions happen between the business and the consumer. B2C b ... Read More

  April 15, 2019     

The 3 Key Stages of Multichannel Order Management

Order management is as an ecosystem of sorts that incorporates every task and activity involved with taking and filling orders, including the many interrelated functions that must work together for the entire order management process to run smoothly. Customers expect a seamless shopping experience from your brand and from the moment they hit the bu ... Read More

  April 13, 2019     

Centralised Inventory Management: Is it right for you?

Inventory management is a game changer when it comes to retail profitability. When your inventory is managed well, other parts of your business reap the benefits. However, the importance of inventory management isn’t always appreciated and can be overlooked by business owners. This is interesting because, from a financial point of view, inventory ... Read More

  April 11, 2019     

5 eCommerce Mistakes to Avoid for Ultimate Success

As the world becomes more globally connected through screens, the retail sector is also certainly being affected. Implementing an eCommerce sales channel can do amazing things for your company, however, there are some clear mistakes you don’t have to be doomed to repeat. Clinging to manual methods Trying to still retain manual control of your ... Read More

  April 9, 2019     

3 Smart Tactics For Achieving Multichannel Retail Success

Consumers today shop across multiple channels switching between online and offline, to research and buy products they want, when they want them. As a result, retailers are now implementing multichannel selling strategies to keep abreast of customer expectations. However, it is important not to confuse omnichannel with multichannel because the two s ... Read More

  April 5, 2019     

Finding Success As A Multichannel Retailer

When you’re a multichannel retailer, it’s a powerful position to be in. From a competitive standpoint, you are engaged in a variety of platforms that allows you to stand your ground and address niche markets. You have a substantial advantage, reaching potential customers locally and internationally, both online and offline. However, getting to ... Read More

  April 1, 2019     

Improve Your eCommerce Inventory Control by Avoiding These Common Mistakes

Inventory is the necessary part of any business and proper eCommerce inventory control is one of the essential components for business growth. A crucial element of this inventory control is ensuring consistency of stock across all sales channels. With the 24/7 shopping convenience of online stores, eCommerce inventory control is more significant th ... Read More

  March 27, 2019     

Encouraging Your B2B Customers to Engage with eCommerce Stores

Customer engagement with eCommerce platforms when it comes to retailers has proliferated massively over the past few years. Business-to-Consumer companies (B2C) have been quick to adopt eCommerce stores, and retail customers have shown that they enjoy the convenience offered by buying online. However, Business-to-Business (B2B) customers have been ... Read More

  March 25, 2019     

5 Benefits of Modernising Your Inventory Management Today

Sometimes you know there is room for improvement, but you simply cannot decide where to begin. If there’s one area that can have a far-reaching impact on your business in terms of making money and saving money, it has to be better inventory management. We’ve recently seen Target prioritise a $7 billion investment to optimise […] ... Read More

  March 7, 2019     

Inventory Management In An Increasingly On-Demand World

In our increasingly digital, and moreover, consumer-driven world, inventory management can be tough for business owners. Whereas traditional inventory management was fulfilled in bulk and only took into account the brick-and-mortar store, these days it’s much different. Consumers are increasingly demanding newer, more efficient and more convenien ... Read More

  March 5, 2019     

Finding Your Feet in the Cloud: Quick Tips for Adopting B2B eCommerce

The B2B eCommerce market is poised for exponential growth. Within the next financial year, it is expected that over 50% of all B2B purchases will be made online. So, if you haven’t already invested in a great B2B eCommerce platform, such as Unleashed’s, now’s the time to think about getting yours up and running. Before […] ... Read More

  February 16, 2019     

Guide to Effective Multichannel Selling

What is multichannel selling? Multichannel selling allows customers to shop and purchase through whichever channel they prefer. Traditional multichannel selling used to be limited to in-store experiences, catalogues, or by phone or email. For example, a manufacturer who is selling to a few wholesalers would have sent out a catalogue to them. The wh ... Read More

  December 20, 2018     

Optimising Inventory Control in Multichannel Businesses

For business owners, keeping up with the changing demands of customers can be challenging, especially when these demands require considerable changes to the way your business operates. With better inventory control and optimised management, your multichannel operation can perform at a higher level and meet customer expectations. Integrating invento ... Read More

  December 5, 2018     

Optimising Inventory Management for Multichannel Businesses

Managing multichannel inventory requires clear and concise inventory strategies to combat the challenges associated with multi-platform sales. By increasing visibility, working with supply chains, reconciling inventory, connecting systems, and managing safety stock levels, you can improve multichannel inventory management. Offering visibility throu ... Read More

  December 4, 2018     

5 Ways for SMEs to Overcome Order Fulfilment Challenges

Small businesses have often struggled with order fulfilment and with the current demands of today’s global shoppers, it is more challenging than ever to create an efficient and effective order fulfilment system. Order fulfilment challenges Businesses face several challenges throughout the order fulfilment process, from demand planning and invento ... Read More

  November 15, 2018     

Where Does Dissatisfaction with BOPIS Stem From?

The omnichannel retail method, BOPIS, can benefit both consumers and retailers alike. The two main reasons consumers are attracted to BOPIS are the savings they can make by avoiding shipping fees, and the convenience of not waiting for deliveries. This is especially true during the busy holiday seasons where packages have failed to be delivered [&h ... Read More

  October 27, 2018     

Mastering Multichannel Pricing

Ever since the rise of online shopping, it has become increasingly common for customers to walk into a retail store, pull out their cell phones and compare the store’s prices to those of their competitors. However, more recently customers may have noticed a pricing difference across the same store’s digital channels as well. This is [&helli ... Read More

  October 23, 2018     

Growing Your Business With Each Click and Collect

Buy online, pick up in-store (BOPIS), or “click and collect” as customers know it, is a valuable omnichannel concept that has benefits for both retailers and shoppers. BOPIS essentials It sounds obvious but the first thing you need in order to offer BOPIS to your customers is an online store. This is more than just […] ... Read More

  October 19, 2018     

Meeting the Demands of a Multichannel Pricing Strategy

Multichannel retailing is a set of activities concerned with selling goods or services to consumers through more than one channel. A multichannel pricing strategy is where a business will offer their customers different prices depending on where they chose to shop. The common practice is to offer customers lower prices via an online channel. This ... Read More

  October 17, 2018     

Having an Online Presence Doesn’t Make You an Omnichannel SME

Most small business owners understand why they should invest in an online presence for their business. Even for a small local store, online offers many benefits. Providing greater visibility to consumers who, when looking for a product or service tend to always search online first. An omnichannel SME however, is so much more than being […] ... Read More

  October 9, 2018