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NPS: Does It Accurately Indicate Customer Satisfaction? featured image
January 31, 2018
2 Minute Read

NPS: Does It Accurately Indicate Customer Satisfac...

The NPS or Net Promoter Score is a tool used by companies to quantify a customer’s likelihood to promote their product in inte......
Topic: customer behaviour customer satisfaction
Enhancing Customer Satisfaction featured image
January 30, 2018
3 Minute Read

Enhancing Customer Satisfaction

Customer satisfaction is a fundamental part of a successful business. There are a variety of tactics to achieve customer satisfa......
Topic: customer behaviour customer satisfaction
4 Tips for Keeping Your Customers Satisfied featured image
January 26, 2018
2 Minute Read

4 Tips for Keeping Your Customers Satisfied

The level of satisfaction among your customers is a great way to gauge how well your company is functioning. Customer satisfacti......
Topic: customer behaviour customer satisfaction
Two Proven Alternatives to Net Promoter Score featured image
January 22, 2018
3 Minute Read

Two Proven Alternatives to Net Promoter Score

When it comes to measuring customer satisfaction for a company, you may be familiar with the use of a Net Promoter Score (NPS) a......
Topic: customer experience customer satisfaction
Tackling Customer Satisfaction Measurements featured image
January 15, 2018
3 Minute Read

Tackling Customer Satisfaction Measurements

There are a multitude of metrics to gain customer feedback and analyse customers opinions about their purchasing experience. For......
Topic: customer customer behaviour customer satisfaction
Five Tips to Maximise Customer Satisfaction featured image
December 22, 2017
3 Minute Read

Five Tips to Maximise Customer Satisfaction

When it comes to retaining clients, what’s crucial is customer satisfaction. Businesses can use lots of strategies to drum up ......
Topic: customer experience customer satisfaction
Testing for Customer Satisfaction featured image
December 21, 2017
3 Minute Read

Testing for Customer Satisfaction

If your business deals with more than a handful of customers, you’d probably benefit from better understanding how well your b......
Topic: customer experience customer satisfaction
Happy Customers, Thriving Company: The Role of Inventory Management featured image
December 9, 2017
3 Minute Read

Happy Customers, Thriving Company: The Role of Inv...

If there were no customers, there would be no business. And with no business, there is no income. So, it would be safe to summar......
Topic: customer demand customer satisfaction inventory stock
Shipping Musts and Must-Nots featured image
December 2, 2017
4 Minute Read

Shipping Musts and Must-Nots

Online purchasing has not-so-slowly and very surely become the way people shop. It is efficient, convenient and best of all can ......
Topic: customer satisfaction freight shipping
Five Ways Inventory Management Improves Customer Satisfaction featured image
November 10, 2017
3 Minute Read

Five Ways Inventory Management Improves Customer S...

Customer satisfaction is crucial for small and medium sized businesses. SMEs are constantly searching for new ways to improve cu......
Topic: customer satisfaction inventory management small businesses SMEs stock control
Optimise shipping for the best customer experience featured image
October 25, 2017
4 Minute Read

Optimise shipping for the best customer experience

When creating a product for a customer and achieving a sale, the job is not finished. The job is only complete when the product ......
Topic: customer satisfaction inventory control logistics shipping
How Your Pricing Strategy Affects Customer Satisfaction featured image
October 13, 2017
3 Minute Read

How Your Pricing Strategy Affects Customer Satisfa...

A business’ pricing strategy can be make or break when it comes to keeping your customers satisfied. Intuitively, higher price......
Topic: customer satisfaction inventory management pricing strategy
How To Set Adequate Prices featured image
September 27, 2017
3 Minute Read

How To Set Adequate Prices

Balancing Pricing with Ordering Costs Pricing strategy is an extremely important factor that contributes to a business’ overal......
Topic: America cost of business customer satisfaction ordering costs pricing pricing strategy US USA
Pricing, Quality, Perception and Profits: A Complex Relationship featured image
August 31, 2017
3 Minute Read

Pricing, Quality, Perception and Profits: A Comple...

Despite the impetus of most companies being to make money – more, more money – there is a significant gain to be had from al......
Topic: customer satisfaction customers pricing pricing strategy
Five Reasons to Consider Trade Discounts featured image
August 10, 2017
2 Minute Read

Five Reasons to Consider Trade Discounts

A trade discount is a variable reduction on the wholesale list price. Manufacturers and wholesalers typically publish a single p......
Topic: customer behaviour customer retention customer satisfaction inventory management pricing pricing strategy supplier relationship
Goal: Successful supply chain management featured image
July 8, 2017
3 Minute Read

Goal: Successful supply chain management

Have you ever sat back and wondered how giant companies such as Apple, Walmart and Ikea became so successful both in their reach......
Topic: business forecasting customer satisfaction logistics supplier relationship supply chain management
How Understocking Can Affect Your Business featured image
June 30, 2017
3 Minute Read

How Understocking Can Affect Your Business

Having too little product on hand can have far-reaching consequences for your business. Take for example the retailer Lululemon,......
Topic: customer satisfaction inventory levels understock understocking
Why accurate inventory management is important featured image
June 21, 2017
2 Minute Read

Why accurate inventory management is important

Having accurate inventory management is an important investment for any company. This can help with efficiency and in turn creat......
Topic: customer satisfaction inventory accuracy inventory efficiency inventory management multiple warehouses
Four Simple Reasons Why Inventory Control Systems are Important featured image
June 15, 2017
3 Minute Read

Four Simple Reasons Why Inventory Control Systems ...

Inventory control systems are a collection of hardware and software-based tools, such as barcode scanners and inventory tracking......
Topic: accurate stock levels customer satisfaction inventory accuracy inventory control inventory management
Accurate Inventory Records are Crucial for Success featured image
June 5, 2017
2 Minute Read

Accurate Inventory Records are Crucial for Success

Without keeping an accurate record of your company’s inventory, you risk dissatisfying your customers and ultimately, losing p......
Topic: accurate inventory business forecasting customer satisfaction employee satisfaction inventory records overstock under stock
How does inventory accuracy help you make better business decisions? featured image
February 28, 2017
3 Minute Read

How does inventory accuracy help you make better b...

Inventory management software's accuracy puts the power back in your hands, allowing you to make fully informed business decisio......
Topic: business management techniques cloud-based software customer satisfaction data consistency inventory accuracy

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