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Topic: customer satisfaction

The Why and How of Personalising B2B eCommerce

You have invested in developing a B2B eCommerce platform and now you want to position yourself as a wholesale leader. This means implementing a smart digital strategy that provides B2B shoppers with a personalised experience. Why personalise B2B eCommerce? Personalisation vastly improves your customers’ shopping experience and not only do cli ... Read More

  May 11, 2019     

Does Personalising Your B2B eCommerce Store Really Drive Sales?

As consumers in this data-driven world, we now expect personalised shopping experiences that are tailored to our needs. Similarly, B2B buyers increasingly expect similar online shopping experiences to what they experience in B2C digital commerce — they expect round-the-clock availability and a personalised approach. Companies who have fully inves ... Read More

  April 30, 2019     

How Much is Bad Inventory Control Costing You?

Inventory is one of biggest assets for a company. However, keeping track of inventory can be tricky. Acquiring the inventory from other suppliers is only part of the equation. Once you have the inventory it needs to be adequately organised and you need to monitor stock levels. Managing a warehouse with sound inventory control is […] ... Read More

  November 29, 2018     

5 Things Your Customers Are Looking For With BOPIS

Online shopping has changed the customer’s shopping experience and set new standards for customer satisfaction. Delivery methods have rapidly developed to keep up with demand. Warehousing options and logistics operations have adapted to cope with online orders. However, buy-online-pick-up-in-store (BOPIS), has provided an alternative way to get p ... Read More

  November 19, 2018     

Avoid These 3 Outsourcing Order Fulfilment Mistakes

You’ve drawn up a comparative analysis of the cost of in-house warehousing compared to that of outsourcing your order fulfilment processes, and you’ve decided to go with outsourcing. This can be an economically viable option however, if not carried out well, can often end up being significantly costly. It is imperative to be careful of [&he ... Read More

  November 8, 2018     

What Your BOPIS Model Should Offer to Consumers

Buy online, pick up in-store (BOPIS) is the relatively new wave of retail behaviour taking over the consumer world. It describes the ability to research items of interest, compare products and consider reviews, make a purchase online and then select a convenient time and location from which to pick it up. There are many advantages […] ... Read More

  November 3, 2018     

Unleashed Proves Excellence in Customer Service

Last night, ten of our Unleashed Software staff had the pleasure of attending the Westpac Auckland Business Awards North-West Gala Dinner. We are stoked to have our great customer service recognised with the Excellence in Customer Service Delivery award! Being able to service our amazing customers would not be possible without the hard work and [&h ... Read More

  October 4, 2018     

3 Tips for Managing eCommerce Returns

For an eCommerce retailer, selling products online has a wide array of benefits. Without a brick-and-mortar storefront, an eCommerce retailer can experience decreased overhead and can optimise inventory stock with just-in-time manufacturing. Warehouse space might be easier to manage than a fully furnished storefront as well. eCommerce also allows y ... Read More

  August 23, 2018     

3 Warning Signs That You Need Inventory Software

For small businesses just starting out, managing inventory can be quite a simple task initially. However, as your company grows, you will soon find managing stock increasingly complicated. Below, we highlight some key signs that your business is in desperate need of inventory software. From running out of stock to over-ordering, the following signs ... Read More

  April 13, 2018     

Let Online Inventory Management Enhance Customer Satisfaction

Inventory management systems are a critical part any company with a warehouse. With the right processes in place, a company can track inventory levels, create purchasing schedules and clear unwanted inventory efficiently. However, there isn’t one specific way to track inventory. Depending on the size of your warehouse, how frequently product is m ... Read More

  April 9, 2018     

Understanding Customer Satisfaction with Net Promoter Score

Customer satisfaction is an imperative part of any business’s success. If you have satisfied customers, it is more likely that your products will sell. On the dissatisfied customers are more likely to share their negative experiences with other people. When it comes to satisfaction, it’s important to know how to quantify it. There are a [&helli ... Read More

  April 7, 2018     

How Inventory Management Can Improve the Customer Experience

Inventory management plays a central role in good customer service management. With easy to access data you can match the right order to the right customer and can provide customers with accurate information regarding inventory stock levels. A company’s reasons for holding inventory is to deliver to its customers what they want, when the they [&h ... Read More

  April 5, 2018     

Why NPS is Important to Customer Satisfaction

What is NPS The Net Promoter Score (NPS) is a tool used to gauge the likelihood that someone will recommend your company to someone else. By using a 1-10 scale, it asks customers how likely they are to recommend your company based on their most recent experience. After the 1-10 scale, there is a second […] ... Read More

  February 6, 2018     

Three Measures of Customer Satisfaction Compared

It is a difficult task to gauge customer satisfaction without some form of survey to do so. However, understanding the extent to which your customer base is happy with your services is integral to your company’s success. For this reason, multiple tools have been created to help companies to measure their levels of customer satisfaction. [… ... Read More

  February 3, 2018     

From Good to Great: Improving Customer Satisfaction

Customer satisfaction is such a generic term for something that can be quite hard to measure and attain. It derives from a customer experiencing a good level of service, perceiving a quality product for a reasonable price and perceiving that they can trust the vendor or provider should any issues occur in the future. Customer […] ... Read More

  February 1, 2018     

NPS: Does It Accurately Indicate Customer Satisfaction?

The NPS or Net Promoter Score is a tool used by companies to quantify a customer’s likelihood to promote their product in interactions with other potential customers. It provides a simple and universally understood measure which is used to indicate customer satisfaction with the product, service or company. Despite the NPS being remarkably simple ... Read More

  January 31, 2018     

Enhancing Customer Satisfaction

Customer satisfaction is a fundamental part of a successful business. There are a variety of tactics to achieve customer satisfaction, however, how does a business know their customers are satisfied? How do they measure their efforts and gauge how well they are doing? Customer satisfaction can be measured through various customer service surveys or ... Read More

  January 30, 2018     

4 Tips for Keeping Your Customers Satisfied

The level of satisfaction among your customers is a great way to gauge how well your company is functioning. Customer satisfaction is key to increasing and maintaining necessary sales levels, so you need to give customers upmost priority. In this article, we examine a few key strategies for ensuring customer satisfaction. Human-Centred Customer Ser ... Read More

  January 26, 2018     

Two Proven Alternatives to Net Promoter Score

When it comes to measuring customer satisfaction for a company, you may be familiar with the use of a Net Promoter Score (NPS) as a tool for measuring customer loyalty. NPS works by measuring how likely a customer is to recommend your business to a friend on a scale from 0 to 10. From here, […] ... Read More

  January 22, 2018     

Tackling Customer Satisfaction Measurements

There are a multitude of metrics to gain customer feedback and analyse customers opinions about their purchasing experience. For instance, there is the Customer Satisfaction score, the Net Promoter Score, the Customer Effort Score and the Net Emotional Value (NEV) score. These scores help you analyse customer loyalty and measure progress with your ... Read More

  January 15, 2018     

Five Tips to Maximise Customer Satisfaction

When it comes to retaining clients, what’s crucial is customer satisfaction. Businesses can use lots of strategies to drum up business in the short term, but at the end of the day, satisfied customers keep your business going. While it is important to receive and respond to customer feedback, it is also important to find […] ... Read More

  December 22, 2017     

Testing for Customer Satisfaction

If your business deals with more than a handful of customers, you’d probably benefit from better understanding how well your business is meeting their needs. Using the Net Promoter Score (NPS) to track customer satisfaction in your business can be a valuable test of your customers’ loyalty. NPS essentially works by asking customers to rate, [&h ... Read More

  December 21, 2017