The Why and How of Personalising B2B eCommerce
You have invested in developing a B2B eCommerce platform and now you want to position yourself as a wholesale leader. This means implementing a smart digital strategy that provides B2B shoppers with a personalised experience. Why personalise B2B eCommerce? Personalisation vastly improves your customers’ shopping experience and not only do cli ... Read More
May 11, 2019 B2B, customer experience, customer satisfaction, eCommerceDoes Personalising Your B2B eCommerce Store Really Drive Sales?
As consumers in this data-driven world, we now expect personalised shopping experiences that are tailored to our needs. Similarly, B2B buyers increasingly expect similar online shopping experiences to what they experience in B2C digital commerce — they expect round-the-clock availability and a personalised approach. Companies who have fully inves ... Read More
April 30, 2019 B2B, customer satisfaction, eCommerceHow Much is Bad Inventory Control Costing You?
Inventory is one of biggest assets for a company. However, keeping track of inventory can be tricky. Acquiring the inventory from other suppliers is only part of the equation. Once you have the inventory it needs to be adequately organised and you need to monitor stock levels. Managing a warehouse with sound inventory control is […] ... Read More
November 29, 2018 customer satisfaction, inventory control5 Things Your Customers Are Looking For With BOPIS
Online shopping has changed the customer’s shopping experience and set new standards for customer satisfaction. Delivery methods have rapidly developed to keep up with demand. Warehousing options and logistics operations have adapted to cope with online orders. However, buy-online-pick-up-in-store (BOPIS), has provided an alternative way to get p ... Read More
November 19, 2018 B2C, customer satisfaction, eCommerce, order fulfillment, retailAvoid These 3 Outsourcing Order Fulfilment Mistakes
You’ve drawn up a comparative analysis of the cost of in-house warehousing compared to that of outsourcing your order fulfilment processes, and you’ve decided to go with outsourcing. This can be an economically viable option however, if not carried out well, can often end up being significantly costly. It is imperative to be careful of [&he ... Read More
November 8, 2018 customer satisfaction, eCommerce, order fulfillment, supply chainWhat Your BOPIS Model Should Offer to Consumers
Buy online, pick up in-store (BOPIS) is the relatively new wave of retail behaviour taking over the consumer world. It describes the ability to research items of interest, compare products and consider reviews, make a purchase online and then select a convenient time and location from which to pick it up. There are many advantages […] ... Read More
November 3, 2018 customer satisfaction, eCommerce, omni-channel, order fulfillmentUnleashed Proves Excellence in Customer Service
Last night, ten of our Unleashed Software staff had the pleasure of attending the Westpac Auckland Business Awards North-West Gala Dinner. We are stoked to have our great customer service recognised with the Excellence in Customer Service Delivery award! Being able to service our amazing customers would not be possible without the hard work and [&h ... Read More
October 4, 2018 awards, customer satisfaction3 Tips for Managing eCommerce Returns
For an eCommerce retailer, selling products online has a wide array of benefits. Without a brick-and-mortar storefront, an eCommerce retailer can experience decreased overhead and can optimise inventory stock with just-in-time manufacturing. Warehouse space might be easier to manage than a fully furnished storefront as well. eCommerce also allows y ... Read More
August 23, 2018 customer satisfaction, eCommerce, inventory management3 Warning Signs That You Need Inventory Software
For small businesses just starting out, managing inventory can be quite a simple task initially. However, as your company grows, you will soon find managing stock increasingly complicated. Below, we highlight some key signs that your business is in desperate need of inventory software. From running out of stock to over-ordering, the following signs ... Read More
April 13, 2018 customer satisfactionLet Online Inventory Management Enhance Customer Satisfaction
Inventory management systems are a critical part any company with a warehouse. With the right processes in place, a company can track inventory levels, create purchasing schedules and clear unwanted inventory efficiently. However, there isn’t one specific way to track inventory. Depending on the size of your warehouse, how frequently product is m ... Read More
April 9, 2018 customer experience, customer satisfaction, online inventory managementUnderstanding Customer Satisfaction with Net Promoter Score
Customer satisfaction is an imperative part of any business’s success. If you have satisfied customers, it is more likely that your products will sell. On the dissatisfied customers are more likely to share their negative experiences with other people. When it comes to satisfaction, it’s important to know how to quantify it. There are a [&helli ... Read More
April 7, 2018 customer satisfactionHow Inventory Management Can Improve the Customer Experience
Inventory management plays a central role in good customer service management. With easy to access data you can match the right order to the right customer and can provide customers with accurate information regarding inventory stock levels. A company’s reasons for holding inventory is to deliver to its customers what they want, when the they [&h ... Read More
April 5, 2018 customer satisfaction, inventory control, seasonal demandWhy NPS is Important to Customer Satisfaction
What is NPS The Net Promoter Score (NPS) is a tool used to gauge the likelihood that someone will recommend your company to someone else. By using a 1-10 scale, it asks customers how likely they are to recommend your company based on their most recent experience. After the 1-10 scale, there is a second […] ... Read More
February 6, 2018 customer experience, customer loyalty, customer satisfactionThree Measures of Customer Satisfaction Compared
It is a difficult task to gauge customer satisfaction without some form of survey to do so. However, understanding the extent to which your customer base is happy with your services is integral to your company’s success. For this reason, multiple tools have been created to help companies to measure their levels of customer satisfaction. [… ... Read More
February 3, 2018 customer loyalty, customer retention, customer satisfactionFrom Good to Great: Improving Customer Satisfaction
Customer satisfaction is such a generic term for something that can be quite hard to measure and attain. It derives from a customer experiencing a good level of service, perceiving a quality product for a reasonable price and perceiving that they can trust the vendor or provider should any issues occur in the future. Customer […] ... Read More
February 1, 2018 customer behaviour, customer loyalty, customer satisfactionNPS: Does It Accurately Indicate Customer Satisfaction?
The NPS or Net Promoter Score is a tool used by companies to quantify a customer’s likelihood to promote their product in interactions with other potential customers. It provides a simple and universally understood measure which is used to indicate customer satisfaction with the product, service or company. Despite the NPS being remarkably simple ... Read More
January 31, 2018 customer behaviour, customer satisfactionEnhancing Customer Satisfaction
Customer satisfaction is a fundamental part of a successful business. There are a variety of tactics to achieve customer satisfaction, however, how does a business know their customers are satisfied? How do they measure their efforts and gauge how well they are doing? Customer satisfaction can be measured through various customer service surveys or ... Read More
January 30, 2018 customer behaviour, customer satisfaction4 Tips for Keeping Your Customers Satisfied
The level of satisfaction among your customers is a great way to gauge how well your company is functioning. Customer satisfaction is key to increasing and maintaining necessary sales levels, so you need to give customers upmost priority. In this article, we examine a few key strategies for ensuring customer satisfaction. Human-Centred Customer Ser ... Read More
January 26, 2018 customer behaviour, customer satisfactionTwo Proven Alternatives to Net Promoter Score
When it comes to measuring customer satisfaction for a company, you may be familiar with the use of a Net Promoter Score (NPS) as a tool for measuring customer loyalty. NPS works by measuring how likely a customer is to recommend your business to a friend on a scale from 0 to 10. From here, […] ... Read More
January 22, 2018 customer experience, customer satisfactionTackling Customer Satisfaction Measurements
There are a multitude of metrics to gain customer feedback and analyse customers opinions about their purchasing experience. For instance, there is the Customer Satisfaction score, the Net Promoter Score, the Customer Effort Score and the Net Emotional Value (NEV) score. These scores help you analyse customer loyalty and measure progress with your ... Read More
January 15, 2018 customer, customer behaviour, customer satisfactionFive Tips to Maximise Customer Satisfaction
When it comes to retaining clients, what’s crucial is customer satisfaction. Businesses can use lots of strategies to drum up business in the short term, but at the end of the day, satisfied customers keep your business going. While it is important to receive and respond to customer feedback, it is also important to find […] ... Read More
December 22, 2017 customer experience, customer satisfactionTesting for Customer Satisfaction
If your business deals with more than a handful of customers, you’d probably benefit from better understanding how well your business is meeting their needs. Using the Net Promoter Score (NPS) to track customer satisfaction in your business can be a valuable test of your customers’ loyalty. NPS essentially works by asking customers to rate, [&h ... Read More
December 21, 2017 customer experience, customer satisfaction