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Topic: customer loyalty

How Good Inventory Management Can Improve the Customer Experience

Every business owner knows just how vital customer satisfaction is for success. However, many new business owners may overlook a key contributor to improving customer experience. In this article, we highlight just how important good inventory management is for improving the overall customer experience. From faster delivery times and more, inventory ... Read More

  April 13, 2018     

Why NPS is Important to Customer Satisfaction

What is NPS The Net Promoter Score (NPS) is a tool used to gauge the likelihood that someone will recommend your company to someone else. By using a 1-10 scale, it asks customers how likely they are to recommend your company based on their most recent experience. After the 1-10 scale, there is a second […] ... Read More

  February 6, 2018     

Three Measures of Customer Satisfaction Compared

It is a difficult task to gauge customer satisfaction without some form of survey to do so. However, understanding the extent to which your customer base is happy with your services is integral to your company’s success. For this reason, multiple tools have been created to help companies to measure their levels of customer satisfaction. [… ... Read More

  February 3, 2018     

From Good to Great: Improving Customer Satisfaction

Customer satisfaction is such a generic term for something that can be quite hard to measure and attain. It derives from a customer experiencing a good level of service, perceiving a quality product for a reasonable price and perceiving that they can trust the vendor or provider should any issues occur in the future. Customer […] ... Read More

  February 1, 2018