April 13, 2018 2 Minute Read How Good Inventory Management Can Improve the Cust... Every business owner knows just how vital customer satisfaction is for success. However, many new business owners may overlook a...... Topic: customer experience customer loyalty inventory management
February 6, 2018 3 Minute Read Why NPS is Important to Customer Satisfaction What is NPS The Net Promoter Score (NPS) is a tool used to gauge the likelihood that someone will recommend your company to some...... Topic: customer experience customer loyalty customer satisfaction
February 3, 2018 2 Minute Read Three Measures of Customer Satisfaction Compared It is a difficult task to gauge customer satisfaction without some form of survey to do so. However, understanding the extent to...... Topic: customer loyalty customer retention customer satisfaction
February 1, 2018 3 Minute Read From Good to Great: Improving Customer Satisfactio... Customer satisfaction is such a generic term for something that can be quite hard to measure and attain. It derives from a custo...... Topic: customer behaviour customer loyalty customer satisfaction