The Why and How of Personalising B2B eCommerce
You have invested in developing a B2B eCommerce platform and now you want to position yourself as a wholesale leader. This means implementing a smart digital strategy that provides B2B shoppers with a personalised experience. Why personalise B2B eCommerce? Personalisation vastly improves your customers’ shopping experience and not only do cli ... Read More
May 11, 2019 B2B, customer experience, customer satisfaction, eCommerceHow Enhancing Customer Experience Can Enhance B2B Sales
The wholesale eCommerce industry is in its infancy, but the market is already worth trillions of dollars. As the scope of B2B eCommerce expands, this means B2B sales will grow with it. However, will B2B eCommerce sales follow the lead of B2C? Though it might share some similarities to B2C, the customer relationships within B2B […] ... Read More
April 29, 2019 B2B, customer experience, distribution, eCommerce, manufacturing, retail, sales performance, wholesale, wholesalersInventory Control and Quality Control – What’s The Connection?
Quality control and inventory control are equally important to the ongoing success of your business. Both form the basis of an efficient organisation that operates at high productivity levels, minimises waste and delivers quality products to meet or exceed consumers’ expectations. Inventory Control Inventory as we know, is the stock of goods eith ... Read More
April 23, 2018 customer experience, inventory controlHow Good Inventory Management Can Improve the Customer Experience
Every business owner knows just how vital customer satisfaction is for success. However, many new business owners may overlook a key contributor to improving customer experience. In this article, we highlight just how important good inventory management is for improving the overall customer experience. From faster delivery times and more, inventory ... Read More
April 13, 2018 customer experience, customer loyalty, inventory managementLet Online Inventory Management Enhance Customer Satisfaction
Inventory management systems are a critical part any company with a warehouse. With the right processes in place, a company can track inventory levels, create purchasing schedules and clear unwanted inventory efficiently. However, there isn’t one specific way to track inventory. Depending on the size of your warehouse, how frequently product is m ... Read More
April 9, 2018 customer experience, customer satisfaction, online inventory management5 Tips for Business Success
Having business acumen means you can strategically ascertain what actions should be taken in response to pressures to preserve or enhance your company’s business and prosperity. It is no easy feat and only some are truly gifted with it. However, a constant desire to drive the company forward and make strategic decisions that may not […] ... Read More
March 24, 2018 business growth, business success, customer experienceSME and Omni-channel Warehouse Management
The face of retail has changed dramatically in today’s digitally connected world. Consumers are more well-informed than ever before and have increasingly higher expectations of their shopping experience. Not only do they want convenience and value, but they want the ability to purchase anything, from anyplace, at any time. Demanding fast and effi ... Read More
February 23, 2018 customer demand, customer experience, RFID, small business, SMEWhy NPS is Important to Customer Satisfaction
What is NPS The Net Promoter Score (NPS) is a tool used to gauge the likelihood that someone will recommend your company to someone else. By using a 1-10 scale, it asks customers how likely they are to recommend your company based on their most recent experience. After the 1-10 scale, there is a second […] ... Read More
February 6, 2018 customer experience, customer loyalty, customer satisfactionCan Physical Retailers Compete with Online Stores?
Even with the likes of Amazon and other online superstars, which have created new challenges for offline retailers, it does not necessarily mean brick and mortar stores cannot compete with these online giants. With the right sales force, marketing strategies and products in your stores, you can find that going up against these ecommerce stores [&he ... Read More
January 30, 2018 cloud-based software, customer experience, retailTwo Proven Alternatives to Net Promoter Score
When it comes to measuring customer satisfaction for a company, you may be familiar with the use of a Net Promoter Score (NPS) as a tool for measuring customer loyalty. NPS works by measuring how likely a customer is to recommend your business to a friend on a scale from 0 to 10. From here, […] ... Read More
January 22, 2018 customer experience, customer satisfactionFive Tips to Maximise Customer Satisfaction
When it comes to retaining clients, what’s crucial is customer satisfaction. Businesses can use lots of strategies to drum up business in the short term, but at the end of the day, satisfied customers keep your business going. While it is important to receive and respond to customer feedback, it is also important to find […] ... Read More
December 22, 2017 customer experience, customer satisfactionTesting for Customer Satisfaction
If your business deals with more than a handful of customers, you’d probably benefit from better understanding how well your business is meeting their needs. Using the Net Promoter Score (NPS) to track customer satisfaction in your business can be a valuable test of your customers’ loyalty. NPS essentially works by asking customers to rate, [&h ... Read More
December 21, 2017 customer experience, customer satisfactionThe Concept of Value Stream
When trying to create value to customers, you need to make a value stream. A value stream looks at all the steps and processes used from the beginning of value creation until the delivery of your end result to a customer. What is a value stream? In essence, a value stream is an amalgamation of […] ... Read More
December 1, 2017 customer experience, just in time inventory, lean business, online inventory managementThe knock-on effects of understocking
How understocking can negatively affect your business Many companies these days are using different techniques to manage their inventory. One of the more popular ones is a just in time method whereby inventory is carefully managed to only be available as and when it’s needed for customers. If done effectively this can help reduce inventory [&hell ... Read More
September 24, 2016 business effect, customer experience, extra costs, inventory management gets harder, misses sales