Sales teams looked very different 20 years ago, and they even looked quite different 10 years ago. Looking back to the start of the 2000s, mobile devices were around but not extremely common. The first iPhone was released in 2007, but Wi-Fi and mobile data were still relatively expensive. Now, mobile devices and unlimited data packs are omnipresent. It’s almost impossible to do business without them. Not only has it changed the way we do business and how our sales teams operate, but it has also substantially improved the way we do business.
What is a mobile-enabled sales team?
Sales teams are no longer going out to meet with clients and then going back into the office to do their paperwork. Instead, a mobile-enabled sales team has all of the tools they need to talk to prospective clients, show them what they’re selling and close the deal, all through mobile devices. Information for the sales team and for customers can be readily available from anywhere. There’s a ream of benefits to this approach to sales. A mobile-enabled sales team has access to their company network from anywhere and can use resources, shared files and documents needed to close a sale on the spot.
A more prepared sales team
When you’re off to meet a client, there’s often some background information that you need to be prepared for your meeting. If you’re on a plane, you can read up on client data on a mobile device while you’re on a flight. Mobile devices let you look at customer relationship management systems from anywhere and get up to speed so you’re more prepared for your meetings. With access to business information from virtually anywhere, you can be prepared to answer questions, meet new clients and close deals.
With smartphones, your mobile-enabled sales team can be extremely responsive when they are off-site. They can respond to emails, take calls on the road, dial into video meetings and answer questions from other team members. They don’t have to wait until they are back at their desk to log in to emails or sort through the paperwork. They can make decisions quicker and this responsiveness can keep business moving along.
With access to your company network from a mobile device, you can look at your online inventory management system and check stock levels. For instance, if you are talking to a customer who is looking to make a bigger purchase than normal, you want to make sure you can fulfil it. Since you can check into your online inventory management system from a mobile device, you can see real-time and up-to-date information about what’s in stock. You can see if you have the capacity to deliver this order right now or what the wait time is.
Having instant access to real-time information through an online inventory management system is a powerful tool when you’re out on a sales call. It’s a significant benefit for sales teams and the information provided can directly lead to more sales.
Article by Melanie Chan in collaboration with our team of Unleashed Software inventory and business specialists. Melanie has been writing about inventory management for the past three years. When not writing about inventory management, you can find her eating her way through Auckland.